What it takes to build the next use case for your business
What it takes to build the next use case for your business Mat Cornish, Director – Sales Specialists Europe, Avaya…
Articles
What it takes to build the next use case for your business
What it takes to build the next use case for your business Mat Cornish, Director – Sales Specialists Europe, Avaya…
Case Studies
British Horse Society Selects PCI Pal Secure Payments
British Horse Society charity selects PCI Pal® to manage secure payments The UK’s largest equine charity, The British Horse Society…
Contact Centre Tips
Skill-Based Routing: Optimising Your Agents’ Strengths
Skill-based routing: an evolving strategy that optimises your contact centre agents’ strengths – Steven Harris, Director, Strategic Clients at Odigo…
COVID-19
Preparing for life after COVID-19 – Starting with your employees
Preparing for life after COVID-19 – Starting with your contact centre employees The global pandemic has changed the way we…
Events
Gin & Rum Tasting with Calabrio & The Little Gin Co.
Claim your spot! Gin & Rum Tasting via Calabrio and The Little Gin Company April 29th 4-5pm GMT You’re invited…
PCI/DSS – GDPR
Why PCI DSS Matters: Protect Your business Ensuring Compliance
Why PCI DSS matters (and what you can do to protect your business by ensuring you’re compliant) If your company…
Recruitment
BT Completes First Phase of Contact Centre Refurbishment
BT completes first phase of Newcastle contact centre refurbishment Local colleagues will be among the first in the UK to…
Social Media/Digital/AI
NICE inContact Helps Companies Apply Smarter AI
NICE inContact Helps Companies Apply Smarter AI to Improve Self-Service Experiences, Lower Operating Costs 8 in 10 consumers strongly prefer…
Awards
Gold Winners Stories at ECCCSA Conference Online
Gold winners tell their award-winning stories at first-ever ECCCSA Conference online The organisers of the European Contact Centre and Customer Service…
Cloud
NICE inContact CXone Accelerates International Growth
NICE inContact CXone Accelerates International Growth: Tripling Sales and Adding a Record Number of New Customers Doubling in-region CXone resources…
Customer Service
1 in 5 Customers Think Online Customer Service is Poor
1 in 5 customers think online customer service is poor or unhelpful – As part of FM Outsource’s in-depth analysis…
Downloads
ContactBabel: The UK Contact Centre Vertical Markets Report
The UK Contact Centre Vertical Markets” series of reports gives hard data on what’s happening in key sectors of the…
Outsource
Ventrica Appoints New Marketing & Comms Director
Ventrica appoints Katherine Brown as Marketing & Communications Director to support global growth plans, marketing strategy and positioning Ventrica the…
Products
NICE Revolutionises Digital Smart Self-Service with CXone Expert
NICE Revolutionizes Digital Smart Self-Service with the Launch of CXone Expert Following the Acquisition of MindTouch CXone Expert is the…
Reports
Contact Centres Require Human Touch to Function in Hybrid World
Contact centres require human touch to function in a hybrid world, new research reveals Contact centre leaders report empathy leads…
WhitePapers
FourNet ‘2021 & Beyond’ Remote Working White Paper
FourNet publishes latest ‘2021 & beyond’ Remote Working White Paperaimed at contact centre agents remotely working The long-term success or…