How IPI Can Help Elevate Your Insurance Contact Centre
How IPI Can Help Elevate Your Insurance Contact Centre Join IPI for an insightful discussion featuring Dave Glasgow,…
Screen Pops: The Underrated Tool Your Agents Need Now
Screen Pops: The Underrated Tool Your Contact Cenrte Agents Need Now as Cirrus explains The phone rings. An…
National Contact Centre Awards 2024 – Finalists are announced
Record-breaking year for CCMA’s UK National Contact Centre Awards 2024 as Finalists are announced Finalists of the UK…
The Role of AI in a People-Centric Contact Centre
Since late 2022, AI (artificial intelligence) has been all over the news. Every technology vendor has jumped on…
Leicestershire County Council Improve Customer Service Performance
injixo has saved us lots of time. It helps us to be proactive, not reactive. And to operate…
The Importance of Moving from On-Premise to Cloud-Based Tech?
With more than 40,000 calls per month, long hold times, overwhelmed contact centre agents, and frustrated customers, the…
Your Call is Important To Us. Really?
We all work in the UK contact centre industry – we all know how it works and we…
Your Guide to AI in WFM: Get the Complete eBook
Embark on a journey through AI in WFM, dissecting AI-driven forecasting, exploring the synergy between AI and people,…
Customer Experience Foundation Appoints Chair for BPO Industry Council
The Customer Experience Foundation (CXFO) appoints seasoned BPO lead and “Tech Trailblazer,” Paula Kennedy Garcia, as Chair for…
Sytel Automates the Contact Centre
Sytel, a UK-based vendor of a Contact Centre as a Service (CCaaS) cloud platform, has predicted that as…
Customer Experience Foundation Appoints Chair for BPO Industry Council
The Customer Experience Foundation (CXFO) appoints seasoned BPO lead and “Tech Trailblazer,” Paula Kennedy Garcia, as Chair for…
Study Points To Lack of Customer Data as Obstacle to Reaping AI Rewards
New Twilio Study Points To Lack of Customer Data as Major Obstacle to Reaping AI Rewards – 45%…