Keeping up with Regulation: Ready to Report Tenant Satisfaction Measures?
Keeping up with regulation: Are you ready to report against the Tenant Satisfaction Measures Standard this summer? Originally…
Combat Employee Burnout in the Contact Centre
Three Tips to Combat Employee Burnout in the Contact Centre Life in the contact centre moves fast. This…
National Contact Centre Awards 2024 – Finalists are announced
Record-breaking year for CCMA’s UK National Contact Centre Awards 2024 as Finalists are announced Finalists of the UK…
The Role of AI in a People-Centric Contact Centre
Since late 2022, AI (artificial intelligence) has been all over the news. Every technology vendor has jumped on…
Contact Centre Case Study – DDC Outsourcing Solutions
Contact Centre Case Study – DDC Outsourcing Solutions on how WFM Solution from injixo is the perfect fit…
The Importance of Moving from On-Premise to Cloud-Based Tech?
With more than 40,000 calls per month, long hold times, overwhelmed contact centre agents, and frustrated customers, the…
Customer Service Standards slipping as Consumers turn their back on Chatbots
Customer service standards slipping as UK consumers turn their back on AI chatbots in the contact centre New…
Conquer Contact Centre Technical Debt: A CIO’s Guide
Contact centre technical debt can be a major burden, impacting efficiency, customer satisfaction, and overall costs. But it…
Customer Experience Foundation Appoints Chair for BPO Industry Council
The Customer Experience Foundation (CXFO) appoints seasoned BPO lead and “Tech Trailblazer,” Paula Kennedy Garcia, as Chair for…
Redefining Customer Engagement in the Contact Centre
Say hello to AI-powered automation and connected workflows in the contact centre and beyond to bring efficiency gains…
Customer Experience Foundation Appoints Chair for BPO Industry Council
The Customer Experience Foundation (CXFO) appoints seasoned BPO lead and “Tech Trailblazer,” Paula Kennedy Garcia, as Chair for…
Study Points To Lack of Customer Data as Obstacle to Reaping AI Rewards
New Twilio Study Points To Lack of Customer Data as Major Obstacle to Reaping AI Rewards – 45%…