mplsystems secure grant to research Multi-Channel Textual Analytics

mplsystems secures grant from the UK Government Technology Strategy Board to research “Multi-Channel Textual Analytics for…

Which? selects mplsystems for multi-channel contact centre solution

Which?, the largest consumer body in the UK, has selected customer contact technology specialist mplsystems to…

mplsystems 7 Technology Indicators for successful customer engagement

mplsystems predicts that that 2014 will be the year when customer service organisations start to break…

Housing Association optimise customer contact across five contact centres

 – mplsystems’ intelligentDesktop helps agents handle calls from multiple social housing brands within Together Housing Group…

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