PCI DSS in the Contact Centre About the client: The client is a major direct selling…
Tag: Contact Centre
Banks Need to Take Lead in Authorised Push Payments Fraud
Banks need to take the lead in addressing authorised push payments (APP) fraud, says Aspect Software…
NICE inContact Leader in Cloud Contact Centre Research
NICE inContact have announced that NICE inContact CXone, the world’s #1 cloud customer experience platform, has…
200 Seasonal Jobs at Newcastle Contact Centre
Newcastle contact centre Echo-U have announced 200 Jobs in the lead-up to Christmas as the outsourcer…
Jabra Microsoft Teams integration with Speak 710
Jabra announces Microsoft Teams integration with the Speak 710 conference speaker and new professional true wireless…
7 Steps to Smarter Scheduling in Contact Centres
Smarter Scheduling in Contact Centres – From virtual teams to car pooling, running a contact centre…
Can Voice Analytics Stem the Customer Satisfaction Skid?
Big data, in the form of speech analytics, is revolutionizing the way customer service is delivered…
Yopa Opens New Watford Based Contact Centre
Yopa invests in further enhancing customer experience with launch of contact centre in Watford – Investment…
Echo-U To Recruit 50 Staff at Bournemouth Contact Centre
Contact centre Outsourcer Echo-U has announced that it will be bringing 50 new seasonal jobs to…
Voice Biometrics for Authentication – The Truth
This week has seen two highly publicised incidents where contact centres have refused service to people…
Noise problems in your contact centre?
Does this apply to your contact centre? For additional information on Oscar Acoustic’svisit their Website or…
5 Reasons for Contact Centre Employee Burnout
Even though psychologist Herbert Freudenberger first coined the term “occupational burnout” in a 1974 medical journal,…
Contact Centre Fraud Increases 350% in 4 Years
Pindrop, the pioneer in voice security and authentication, have announced in the global Pindrop Voice Intelligence…
Why You Should Consider WFM in the Cloud
Now Leaving Your Premises: Why You Should Consider Workforce Management in the Cloud The many financial,…
ContactBabel – Contact Centre Decision-Makers Guide 2018
Make smarter decisions to improve customer retention Customer experience directly affects customer retention. Find out more…
Financial Services Contact Centres set to invest in Technology
UK financial services contact centres set to invest in web chat, analytics and customer authentication technology…
PCI DSS Can Help Achieve GDPR Compliance
How PCI DSS compliance can help you achieve GDPR compliance too – Simon Beeching of Syntec…
Managing Seasonal Contact Centre Volumes with Cloud
Contact Centre Volumes – Changing demands are one the most difficult parts of operating a contact…