Arco Selects RingCentral for New National Contact Centre Advanced contact centre solution provides foundational element of…
Tag: Case Studies
The Contact Centre And The White Company
Case Study: The Contact Centre And The White Company The Challenge The White Company was looking…
Co-Op Turn Conversation into Insights & Win Award
Co-Op Turn Conversation into Insights and Win Best Voice of the Customer Award at the ECCCSAs…
Pindrop Empower Shop Direct Security at Contact Centre
Shop Direct First European Retailer to Adopt Pindrop’s Voice Security and Authentication to Protect Customers Audio…
CEGA Deploy Teleopti WFM Contact Centre Scheduling
CEGA Group gains time and cost savings using Teleopti WFM for smarter contact centre scheduling Teleopti…
Storm Helps G4S to Streamline Customer Experience
How storm Helps G4S Netherlands to Streamline Customer Experience Content Guru BV, along with development partner…
Locus H2O Removes PCI risk from Omni-Channel Contact Centre
Locus H2O Wireless removes PCI risk from omni-channel contact centre A four week integration with TokenEx…
NICE WFM Transforms Customer Experience for Thomas Cook
NICE Workforce Management is helping Thomas Cook UK increase operational efficiency, service level adherence, savings, and…
NICE Empowers Garanti Bank to improve CX
NICE empowers Garanti Bank to improve customer service and build brand loyalty with its advanced analytics…
City Council puts Knowledge at Heart of Customer Service
Birmingham City Council puts knowledge at the heart of customer service with Eptica Enables faster, more…
VoiceSage Helps Express Gifts Deliver Customer Satisfaction
Helps retailer gather valuable customer intelligence, resolve credit issues and improve contact centre responsiveness Home shopping…
Mesa Offers Citizens Robust Interaction with Aspect Unified IP
Mesa offers citizens more robust interaction options by standardising on Aspect Unified IP The Organisation Located…
Costs Down, Customer Satisfaction Up at Sedgemoor Council
Sedgemoor District Council has transformed its customer service thanks to Enghouse Interactive Communications Centre and Microsoft…
How RAC Automate Emergency Callouts and Reduce Costs
Case Study: How Content Guru Helped the RAC to Automate Emergency Breakdown Callouts and Reduce Costs…
BGL Webchat Helps Optimise Service Delivery
BGL Group, a leading digital distributor of insurance and household financial services to more than eight…
Portsmouth City Council Extends Call Recording
Portsmouth City Council Extends Call Recording to more departments Following the successful installation of a Liquid…
Metro Bank Engages Employees with NICE WFM in the Cloud
Metro Bank Engages Employees for Better Customer Service with NICE Workforce Management in the Cloud. NICE…
Enghouse Help Housing Specialist Achieve 100%
Case Study: Enghouse Helps Rural Housing Specialist Achieve 100% All Round The well-used terms “sustainable” and…
Account Technologies Achieve Growth Supported by Noble Systems
Account Technologies Achieves Impressive Growth Supported by Noble Systems’ Enterprise Cloud Solution Noble Systems, a global…