The Importance of Morale in the Contact Centre

The Role of Morale in the Contact Centre – Suzette Bouzane Meadows, Director of Contact at…

Aspect Announce Via 18.1 Contact Centre Solution

Aspect Software announces Aspect Via 18.1 with smarter omni-channel automation, streamlined performance insights, improved employee engagement,…

Engage With Customers in an Ultra-Connected Era

Engage With Customers in an Ultra-Connected Era – an all-in-one cloud contact centre solution Your customers…

Jabra Launches New Q4 Cashback Promotion

Jabra launches new Q4 cashback promotion with Offers on professional contact centre headsets and speakerphones to…

Employee Motivation in Decline According to Research

New research says employee motivation levels are on the decline with 29% saying they aren’t motivated…

Syntec: The Case for PCI DSS in the Contact Centre

PCI DSS in the Contact Centre About the client: The client is a major direct selling…

Steps to Accelerating Chatbot Benefits in Contact Centres

While previous generation virtual assistants were little more than front-ends to a knowledge base, today’s intelligent…

Banks Need to Take Lead in Authorised Push Payments Fraud

Banks need to take the lead in addressing authorised push payments (APP) fraud, says Aspect Software…

NICE inContact Leader in Cloud Contact Centre Research

NICE inContact have announced that NICE inContact CXone, the world’s #1 cloud customer experience platform, has…

200 Seasonal Jobs at Newcastle Contact Centre

Newcastle contact centre Echo-U have announced 200 Jobs in the lead-up to Christmas as the outsourcer…

Jabra Microsoft Teams integration with Speak 710

Jabra announces Microsoft Teams integration with the Speak 710 conference speaker and new professional true wireless…

7 Steps to Smarter Scheduling in Contact Centres

Smarter Scheduling in Contact Centres – From virtual teams to car pooling, running a contact centre…

Can Voice Analytics Stem the Customer Satisfaction Skid?

Big data, in the form of speech analytics, is revolutionizing the way customer service is delivered…

Yopa Opens New Watford Based Contact Centre

Yopa invests in further enhancing customer experience with launch of contact centre in Watford – Investment…

Echo-U To Recruit 50 Staff at Bournemouth Contact Centre

Contact centre Outsourcer Echo-U has announced that it will be bringing 50 new seasonal jobs to…

Voice Biometrics for Authentication – The Truth

This week has seen two highly publicised incidents where contact centres have refused service to people…

Noise problems in your contact centre?

Does this apply to your contact centre? For additional information on Oscar Acoustic’svisit their Website or…

5 Reasons for Contact Centre Employee Burnout

Even though psychologist Herbert Freudenberger first coined the term “occupational burnout” in a 1974 medical journal,…

Contact Centre Fraud Increases 350% in 4 Years

Pindrop, the pioneer in voice security and authentication, have announced in the global Pindrop Voice Intelligence…

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