Unified Communications

December 2009 - How Unified Communications can improve the Contact Centre

Since the advent of skills-based routing in the mid 1990’s, contact centres have been able to connect a caller with an agent based on their skills or area of expertise. 

Aspect | read more

July 2009 - Aspect Strengthens Customer-Company Interactions with New Unified Communications Capabilities

Unified Communications Applications for the Contact Centre Offer New Instant Messaging Features and Voice Portal Capabilities for Improved Business Processes -

Aspect | read more

May 2009 - Aspect Continues Global Unified Communications Deployment with Successful Implementation in European HQ

Microsoft Office Communications Server 2007 Release 2 Deployed at Stockley Park, UK; First Aspect International Office to be "Phone-Free"

Aspect | read more

March 2009 - Aspect - Unified Communications improves customer satisfaction

Aspect commissioned Strateco to conduct research into the role that Unified Communications (UC) could play in helping European contact centres achieve their key objectives.

Aspect  | read more

February 2009 -Fredrickson collects the benefits of unified contact centre operations

Fredrickson Holdings have centralised its 3 disparate contact centres, introducing innovative technology to create a standardised and flexible customer service operation.

Freds | read more

February 2009 -Investment in Unified Communications technologies in 2009

Businesses and contact centres will increase their investment in Unified Communications (UC) technologies in 2009 despite the global downturn in the economy

Unified  | read more

February 2009 - Six Unified Communications Applications for Contact Centres

Aspect Introduces Six Unified Communications Applications for the Contact Centre

to Help Companies Reduce Maintenance Costs 20% & Improve Productivity 20%

Aspect | read more

February 2009 - Aspect Successfully Completes Microsoft Unified Comms Program

Aspect Recognised as One of the First Companies to Complete Voice Certification Program for Microsoft Office Communications.

Aspect | read more