Noble Systems Adds Flexibility to Customer Contact Programs with Web Services - Unified contact centre solutions enhances 'Speed to Lead' with SOAP based data exchange

Ultra's new Dialler Guarantee provides up to £2 million protection against fines for excessive silent calls

Ultra Communications has introduced the Ultra Dialler Guarantee - against fines for breaching Government rules on silent and abandoned calls.

NewVoiceMedia launches ContactWorld for Sales and Marketing

NewVoiceMedia have announced the launch of ContactWorld for Sales and Marketing.

Plantronics Announce Contextual Intelligence Integration to Enhance Contact Centre Agent Performance

Plantronics have announced a new integration of contextual intelligence from a call centre agent’s audio device and Cisco Finesse call centre management software, to ease contact centre agent workflow and boost productivity.

Eptica enables businesses to increase revenue from customer service with new Multichannel Customer Interaction Suite

New features for knowledge based web chat, customer sentiment analysis, emotion-based routing and multichannel web self-service

VoiceSage, the company that enables automated real-time customer conversations, has today announced its success at the 2013 Network Computing Awards scooping a major award category: Contact Centre Product of the Year.

CaaS Small Centre? designed to give small contact centres a simple, cost-effective way to access the same sophisticated communications applications as today’s largest global contact centres

Sinclair Voicenet has launched SmartVoice ViewPoint, a new customer feedback solution which allows organisations to capture the voice of customers immediately after contacts and gain a real-world understanding of their experiences to identify key ways to improve customer service around the clock

Enghouse Interactive plans to unveil a unique development for its CTI Connect solution, at Unified Communications Expo, (Olympia London, 5-6 March 2013).

The Solution will be used to support quality management and training processes.

NextiraOne has further enhanced its Cloud Solution portfolio by announcing a fast-track entry solution into Cloud for the mid-size market. Called ExpressPod

NICE Systems have announced the launch of its cloud-based Workforce Optimization (WFO) suite, the first to offer full capabilities for Recording

Noble Systems Corporation have announced the release of Noble Maestro 7.1, the flagship offering for contact center management and reporting - January 2013

Partnership with Lithium Technologies combines powerful social media expertise with contact Centre best practices

Home Retail Group has cut telephony costs by rolling out an automated text messaging service across its three contact centres

January 2013