Waterford based outsourcer Eishtec, formed in May 2011 by three former TalkTalk staff, have announced the creation of 250 new jobs over the next 12 months.

Gainshare Partnership Ltd are looking forward to a prosperous New Year with the announcement of a major recruitment drive in the first quarter of 2013.

BT - Belfast Contact Centre goes live with 100 agent positions

BT's Riverside Tower contact centre in Belfast has gone live 6th December employing 100 customer service agent agents.

Outsourcer Sykes, who work on behalf of high street retailer Argos, have announce the creation of 200 jobs over the next 18 months the day that the site 'went live'.

 Vibris CCS - Contact Centre goes live January 2013 with 60 agent recruitment drive

It has been reported that Marketing Company Vibris CCS are to create an additional contact centre in Great Yarmouth with plans to employ 60 contact centre agents.

Advanced Payment Solutions (APS) are to bring their call centre back to the UK and create 300 new jobs over the next three years.

Birkenhead outsourcer The Contact Company in addition to celebrating their 5th Birthday have announced the creation of  300 new jobs over 3 years.

Direct marketing specialists Aquira have signed a long-term agreement to provide customer acquisition for the energy sector

Domestic & General have announced a recruitment drive to fill 46 jobs at its Talbot Street offices. Nottingham.

Outsourcer HeroTsc have announced the creation of a further 175 full time staff at its Derby based contact centre on the back of securing additional work on behalf of Sky.

 Phones4u - Announce 60 new jobs at Chesterton Contact Centre

mobile phone retailer Phones4u have announced the creation of 60 new jobs at the company's contact centre in Chesterton.

 Money Group - Announce 300 New Jobs at Plymouth Contact Centre

Financial Services provider The money Group have announced plans to recruit 300 staff in Truro in what the company say will be a 'Super Contact Centre'[ which goes 'live' 14th January 2013.

 NHS Direct - Plans to close 24 out of 30 contact centres

Unison have revealed that NHS Direct is to close contact  centres with the loss jobs from the service's 1,500 frontline nursing and other professional staff.

 AXA - Insurance Giant enters 90-day consultation period at Stockton Site

It has been reported that Insurance company AXA have entered into a 90-day consultation period with 'a small number of staff' staff at their Stockton site

 Gainshare Partnership - On recruitment drive at Jarrow site

Jarrow based outsource Gainshare have announced a recruitment drive for between 60 and 70 staff with plans for further recruitment in the New Year.

 Comet - Administrator Deloitte announce job losses at call centres

Troubled electrical retailer Comet's Administrator Deloitte have announced job losses across Comet's head office and contact centres.

Outsource company Sitel have announced the creation of 200 customer service jobs at its Stratford Upon Avon contact centre.

It has been announced that International Cruise and Excursions (ICE) are recruiting staff for its Stanmore after closing its sites in Cork and Kettering.

Scottish Power is to recruit 300 staff at its Glasgow contact centre as part of a contract with Response UK who will handle calls on behalf of the company.

EMCAS, a Devon based financial claims management company, have announced the creation of 36 new jobs with its expansion of its Taunton based contact centre.

FirstSource have entered into a 90 day consultation with 500 staff across its Teeside based contact centres

It has been announced that The AA is to axe over 500 jobs at its Cardiff contact centre citing a rise in online activity and a focus on the company's Newcastle contact centre which will handle the bulk of the Groups calls.

Spark Response have announced recruitment drive to recruit an additional 170 temporary staff for the company's  pre Christmas rush.

it has been announced by HEROtsc that their Aviemore contact centre will close with the loss of 85 jobs after the loss of an outsource contact with HSBC.

ASC  have announced the appointment of Paul Manyweathers in the role of Vice President Business Development United Kingdom

Londonderry based outsourcer FirstSource have announced the creation of to 100 new jobs due to increased levels of calls from Sky customers.

Carrington Carr Group have announced the creation of 100 new jobs at its Derby contact centre.

. Reactiv - 90 Jobs created at Elland Contact centre

Direct marketing company Reactiv has announced the recruitment of 90 new staff for its soon to be refurbished Elland, Leeds based contact centre.

It has been reported that insurance giant Direct Line is to close its Teeside based contact centre with the loss of upto to 500 jobs.

 Barrhead Travel - On Recruitment Drive at Barrow Site

It has been announced that Travel Operator Barrhead Travel, which currently employs over 600 staff, is to recruit 25 new agents positions at its Barrow in Furness based contact centre.

Insurance based company Fusion Contact Centre Services, have announced that the company will be taking on 18 new staff handling the Bennetts Motor Cycle account.

Legal claims management company Atrium Legal Services have announced that it is to increase its contact centre workforce by 50 agent positions on the back of the company's rapid growth.

Brechin and Laurencekirk based outsource company Journeycall have announced that  following a contract win with National Railcards they are to employ an additional 30 staff.

It has been reported that Asset Management company Close Brothers has closed its Chartwell Direct call centre division in Bristol with the operation being transferred to the company's Northwich site.

It has been announced that HMRC is to recruit up to 1,000 extra staff to overcome  delays in contacting the Government Department through its 17 UK contact centres with the objective of answering 90% of calls.

Fusion Contact Centre Services announce appointment of a new Contact Centre Manager. Jane Alexander at Peterborough Site.

Virgin Media's Swansea contact centre was officially opened by Swansea’s Lord Mayor Dennis James with further jobs to the existing 850 staff being announced.

 BT - Dundee Site recruiting up to 60 apprentices

BT is recruiting up to 60 young apprentices to its customer contact operations in Telephone House, Dundee, this year to help tackle youth unemployment in the city.

- New appointment to drive Ultra Communications' expansion within rapidly expanding Cloud contact centre market -

Cardiff based outsource company FirstSource have announced plans to create an additional 100 jobs.

Teleperformance UK, part of the global Teleperformance Group have announced the creation of 400 jobs at their Bangor and Newey sites it has been reported.

  Thomas Cook - Announce closure of Bradford Contact Centre

Travel Company Thomas have announced proposals to close its Bradford contact centre by March 2012 putting the site's 500 staff jobs at risk. 

Energy giant E.ON today announced the launch of a smart meter customer service centre in Bolton, creating 85 jobs.

Bosch Communication Center UK  have announced that it is to relocate its operations to a new site at the heart of Liverpool’s commercial district.

It has been announced that Glasgow based Debt Recovery company Scotcall is to recruit an additional 100 staff.

Telecoms Giant BT have announced that they have created and filled create 42 customer adviser posts at the BT customer contact centre in Truro.

It has been announced that Domestic & General are recruiting 160 contact centre staff and 90 office for their Talbot Street site in Nottingham due to what the company reports to be a mixture of seasonal demand for their warranty based products and company growth.

Travel company YouGtravel have announced that it is to close its London based contact centre with the loss of 7 jobs.

Voice Group has praised the ability of the call centre industry to boost the British economy by providing hundreds of local jobs.

It has been announced that Co-Operative Energy are opening a new contact centre in Walsall which will see 50 jobs created.

It has been announced that BT is to open a new contact centre in Belfast, creating about 120 jobs.

It has been announced that Shop Direct are proposing to transfer the running of its two of its four contact centres to Serco which could see two contact centres close.

It has been announced that The Save Britain Money Group (SBMG) has bought Cardiff-based telesales company Veraco which will save 50 jobs in Swansea, 100 in Cardiff and creates opportunity for future expansion.

Contact centre operator Journeycall, based is Aberdeenshire and Angus, have announced that it is to expand its operation by hiring 50 new staff members in preparation for meeting increased demand from Olympics-related customer calls.

As part of the Lloyds Banking Group restructuring programme it has emerged that 100 jobs are to be axed at Halifax's contact centre  Belfast

Outsource operator HEROtsc has confirmed that it will take on 200 extra staff at its Pride Park, Derby site, which currently handles calls on behalf of Sky.

Teleperformance, the world wide outsource company, have announced the creation of 200 jobs at their Gateshead based contact centre.

 Comet - Announce closure of Hull based contact centre

 FirstSource - Set to create 500 Cardiff based jobs

Global outsourcer FirstSource are close to announcing the creation of up to 500 jobs at contact centre based in Cardiff Bay.

 Debenhams - Enter 90-day consultation Period with Taunton Staff

It has been reported that Debenhams have entered into a 90-day consultation period with 230 staff at the company's Taunton based contact centre.

 Barrhead Travel - Announce creation of new Barrow contact centre

Glasgow based Travel Agency Barrhead Travel have announced plans to open a new contact centre in Barrow creating up to 50 jobs.

 BT - Announce creation of  300 jobs Accrington

It has been announced that telecoms giant BT is to open new state-of-the-art customer contact centre in Accrington with the creation of 300 jobs when the site goes 'live' Autumn 2012.

 HEROtsc - recruiting staff for its Glasgow site

Outsourcer HEROtsc are set to recruit a further 100 staff at its Glasgow based contact centre due in part to securing the Sky contract gained from Response.

 Utilitywise - Tyneside Contact Centres Officially Opened

 TalkTalk - Set to close Northampton Contact Centre

TalkTalk have entered into a 90-day consultation period over the closure of the site with the loss of 168 jobs..

 British Gas - 550 jobs to go at Southampton contact centre

It has been reported that British Gas is to close its Southampton based contact centre at the end of the year with the loss of 550 jobs.

 HSBC - 230 Job losses at its Welsh and Scottish Contact Centres

Due to 'Global restructuring' banking giant HSBC have announced that they are cutting 61 positions in Edinburgh, 69 positions in Hamilton and 100 agent positions in Swansea.

 Zurich Insurance - Announce 342 Jobs losses across UK

Insurance company Zurich have announced that 164 jobs will be lost at Whiteley, Hampshire, 14 in Farnborough, 113 in Cardiff, 39 in  Glasgow and 13 in Leeds as part of restructuring plans.

 Scottish & Southern Electric - 200 Jobs created at Havant Contact Centre

Energy company Scottish and Southern Electric have announced that it will be creating 200 new jobs at its customer service centre in Havant, Hampshire.

 TalkTalk - Create 25 jobs at Stornoway contact

Amidst redundancies at other UK contact centres, (Click Hire) TalkTalk have announced that they are to create 25 positions at their Stornoway based Contact Centre.

 Swinton - 120 to be created at Manchester contact centre

Swinton Insurance have announced the creation of up to re than 100 jobs at a new contact centre at Bridgewater House, Whitworth Street, Manchester.

Swinton | read more

 Optical Express - Announced 100 Customer Service jobs at Glasgow contact centre

Optical Express have announced the creation of  100 jobs at its Glasgow based contact centre to support the recent opening of 24 Branches across the UK.

Optical Express | read more

 Autoglass - Contact Centre set to close with loss of 36 jobs

Autoglass have entered into a 30 day consultation after the company announced plans to close its Bardon contact centre with the loss of 36 jobs.

 nPower - 30 positions announced at Peterlee contact centre

After an initial recruitment of more than 200 staff, nPower have announced that it is to recruit a further 30 staff at its Peterlee contact centre.

 Convergys - 50 Recruitment Opportunities at Glasgow Contact Centre

It has been announced that Convergys is recruiting an additional 50 staff at its New Glasgow call centre.

 Capita - Recruitment of 140 new staff at Forres Contact Centre

It has been reported that Outsourcer Capita are recruiting 140 staff at its Forres contact centre situated at Forres Enterprise Park.

Capita | read more

 20:20 Mobile - Announce Creation of 100 Jobs

Crewe based distribution company 20:20 Mobile have announced the creation of 100 jobs following a contract win with insurers ACE Group.

20:20 Mobile | read more

 Consumer Direct - Camborne Contact Centre Closes

It has been announced that Government funded advice provider Consumer Direct's Camborne based contact centre is to close with the loss of 40 jobs.

Consumer Direct | read more

 CCMA - Dublin Job Fair promotes 500 Jobs

The Contact Centre Management Association (CCMA) will be hosting a contact centre and outsourcing jobs fair with over 20 companies offering a total of 500+ jobs.

CCMA | read more

 International Cruise and Excursions (ICE) - Announce creation of 100 jobs

It has been announced that travel company international Cruise and Excursions (ICE) Europe it to recruit 100 staff at its Stanmore contact centre after the purchase of two cruise holiday websites, 1st4cruising.com and voyana.com.

ICE | read more

 Vertu - Recruits for Gateshead contact centre

It has been announced that Vertu Motors is to create 17 aftersales contact centre positions at its support centre in Gateshead to handle sales enquiries from customers nationwide.

Vertu | read more

 Sky - Announce creation of  800 Dublin based jobs

Digital broadcaster SKY have announced that it is to open a new Dublin based contact centre creating over 800 over 2 years serving the Irish market.

Sky | read more

 Norwich & Peterborough BS - On recruitment drive

It has been announced by Norwich & Peterborough Building Society that they are creating 40n customer service agents at their Headquarters in Peterborough.

 HCL BPO Services - Announce over 250 - redundancies at Belfast & Armagh

It has been reported that HCL BPO Services have announced a 90-day consultation process with staff at their Belfast and Armagh contact centres .

 Virgin Media creates 500 jobs across Swansea and Manchester contact centres

Telecoms and broadband provider Virgin Media have announced the creation of 500 jobs at its Swansea and Manchester based contact centres.

Virgin Media | read more