HCL Care signs agreement with Philips for contact centre service support and spare parts management

HCL Infosystems Ltd have announced its partnership with Philips to provide contact centre service support for its consumer lifestyle products.

15th May 2013

Severn Trent Water Choose Azzurri to Delvier New Contact Centre & Enterprise Mobility Strategy

Severn Trent Water has chosen Azzurri as their strategic enterprise telecoms partner, for a managed communications service, incorporating a 1,000 seat contact centre implementation and an enterprise mobility roll-out for 5,000 users.

10th April 2013

Travel Republic selects Avaya partner for contact centre support

Travel Republic has chosen Sabio to support its core Avaya customer service telephony infrastructure, and help optimise the performance of the company’s European contact centre operation.

10th April 2013

Office for National Statistics takes operation into the cloud

The Office for National Statistics (ONS) has chosen a new BT Cloud Contact solution to give its research agents and the public an improved service.

4th April 2013

Main-Tel - Secures £2m contact centre deal

Main-Tel, a telecoms company based in Thornaby have announced the securing of a £2m, three year  contract with Her Majesty’s Revenue and Customers to provide telecom services for the Department's contact centre site.

February 2013