Company:

Premier Business Audio

Address:

Laverstoke Grange, Laverstoke, Whitchurch, Hampshire; RG28 7PF

Telephone:

Existing Customers: 0845 279 7200
New Customers: 0845 074 4068

Email:

sales@premierba.co.uk

Website:

www.premierba.co.uk

The No.1 marketing tool available to Contact Centres?

The statistics:

In a recent call centre survey, poor queuing environment and message repetition were named as prime causes of customer annoyance

* 34% of callers will hang-up within 40 seconds if queued in silence

* 94% of marketing budgets are spent on generating calls, with only 6% allocated to improving and branding the caller experience

The Benefits of our Pro-IVR and In-Queue Marketing services

* Promotes correct IVR selection through improved speech and script clarity

* Prepares callers before they are transferred to an agent – for example, saving an average of 15 seconds per call by reminding the customer to "have your credit card ready" adds up to a major increase in call centre productivity

* Reduces staff churn: answers FAQs in-queue, leaving agents to do more interesting, more satisfying value-added work – and minimises boring and repetitive complaints about poor music and in-queue experience

* Increases revenue-per-call: adds cross-selling and up-selling to in-queue marketing messages

* A wide range of professional voice artist styles, accents and over 20 foreign languages

* Industry-leading turnaround times and service

We also supply automated data collection systems such as customer surveys, information lines, payment services, ticketing, info desks...

We begin with a Customer Experience Audit:

* We record and review your existing customer experience

* Benchmark against your competitors

* Review your IVR and ACD message scripts

* Assess your current music selection

We then work with you to:

* Re-script your IVRs and call flows (if required)

* Choose Voice Artists and a 'tone of voice' to form a 'Persona' that matches your brand and caller profile

* Work with your marketing team to create a set of relevant, on-target messages

* Script and record all voice recordings using your chosen voices - most world languages available

* Replace your music with an on-brand mix to match the script & voice

* bespoke music created - our copyright-free library saves the cost of license fees

...and then keep all content up-to-date with our managed service