provides multi-channel contact centre technology, customer
experience software and mobile field service technology for
sales, service and mobile workforce operations.
intelligentContact (iContact) technology can be delivered on
premise or in the Cloud, automating with business processes and
back office applications to reduce costs and enhance the
customer experience. Whichever delivery option is used, iContact
seamlessly links your customer service function with the entire
organisation including mobile sales and support staff in the
iContact applications can be deployed independently or brought
together in one cohesive solution and are flexible enough to fit
around the customer handling requirements of even the most
complex of organisations.
15 years of contact centre practitioner experience, mplsystems
now works with more than a thousand clients globally in the
financial services, facilities management, retail, healthcare
and leisure sectors, enabling them to gain a competitive edge by
extending customer contact throughout the organisation and
automating business processes around a single client view.