Wincor Nixdorf - Opts for BT's Cloud Based Contact Centre
A full call centre delivered within weeks – BT becomes a Wincor Nixdorf ‘Trusted Partner’
BT have announced the successful delivery of a ‘BT Cloud Contact’ solution for Wincor Nixdorf’s new contact centre.
Wincor Nixdorf is a leading global supplier of IT
solutions and services centred around the branch and
store operations of banks and retailers. It required a
solution allowing the company to open a new site for its
“Service Hub Europe” in Poland in the shortest possible
time while meeting complex requirements. The decision
was made to go with BT Cloud Contact, and have all major
components hosted in a BT data centre as a cloud
service. Only minimal installations would be necessary
Using the Cloud Contact features, BT successfully implemented a full contact centre environment for more than 100 agents in less than six weeks. Wincor Nixdorf’s contact centre now processes calls from 15 countries to around 50 different service numbers.
“We were under immense time pressure as the solution had to be ready for the move into a new building,” said Holger Blank, Financial Director at Wincor Nixdorf Global IT Operations. “Thanks to BT’s flexible cloud-based solution and excellent project management, we were able to launch the new system in record time.”
The successful delivery of the project was one of the reasons BT was awarded the title of “Selected Member – Trusted Partner for joint business success” by Dr Jürgen Wunram, Executive Vice President & CFO/COO at Wincor Nixdorf. In addition to the call centre infrastructure, BT is also responsible for Wincor Nixdorf’s international data and voice communications.
Nina Wegner, Chief Executive Officer (CEO) of BT Germany, stated: “I am very proud that Wincor Nixdorf expanded its relationship with us and chose BT to support its customer relationship management services. This shows that the innovations in our services portfolio and our cloud-based solutions help our customers solve key business issues, including the optimisation of interaction with their own customers. By leveraging the Cloud Contact platform, Wincor Nixdorf will be in a position to deliver the best possible customer care experience across Europe.”
1st March 2013