Three Tips to Combat Employee Burnout in the Contact Centre Life in the contact centre moves…
Category: – Industry News
Industry news from the UK contact centre industry
Redefining Customer Engagement in the Contact Centre
Say hello to AI-powered automation and connected workflows in the contact centre and beyond to bring…
Conquer Contact Centre Technical Debt: A CIO’s Guide
Contact centre technical debt can be a major burden, impacting efficiency, customer satisfaction, and overall costs.…
Keeping up with Regulation: Ready to Report Tenant Satisfaction Measures?
Keeping up with regulation: Are you ready to report against the Tenant Satisfaction Measures Standard this…
Avaya Market Momentum Continues, Looks Ahead to Annual Customer Conference
Avaya Market Momentum Continues, Looks Ahead to Annual Customer Conference Leading global CX and communications solution…
Customer Service Standards slipping as Consumers turn their back on Chatbots
Customer service standards slipping as UK consumers turn their back on AI chatbots in the contact…
IPI Pauseable now available on NICE CXone
IPI’s flagship automated pause and resume functionality available through NICE’s online marketplace to offer customers unique…
Calabrio Introduces AI-Driven Bot Analytics to Enhance Quality Management
Calabrio Introduces AI-Driven Bot Analytics to Enhance Quality Management – Bot Analytics provides access to all…
Contact Centre Case Study – DDC Outsourcing Solutions
Contact Centre Case Study – DDC Outsourcing Solutions on how WFM Solution from injixo is the…
Your Guide to AI in WFM: Get the Complete eBook
Embark on a journey through AI in WFM, dissecting AI-driven forecasting, exploring the synergy between AI…
Customer Experience Foundation Appoints Chair for BPO Industry Council
The Customer Experience Foundation (CXFO) appoints seasoned BPO lead and “Tech Trailblazer,” Paula Kennedy Garcia, as…
Sytel Automates the Contact Centre
Sytel, a UK-based vendor of a Contact Centre as a Service (CCaaS) cloud platform, has predicted…
Study Points To Lack of Customer Data as Obstacle to Reaping AI Rewards
New Twilio Study Points To Lack of Customer Data as Major Obstacle to Reaping AI Rewards…
Five9 Announces Enhanced Zendesk Integrations
Five9 Announces Enhanced Zendesk Integrations to Unify the Agent Workspace and Meet Customer Needs Faster New…
How IPI Can Help Elevate Your Insurance Contact Centre
How IPI Can Help Elevate Your Insurance Contact Centre Join IPI for an insightful discussion featuring…
IPI Exhibit Latest Contact Centre Innovations at Retail Technology Show
IPI the Contact Centre specialist and solutions provider, has announced it will be exhibiting at Retail…
UK Police Forces Utilise Content Guru storm® Emergency Services Platform
UK Police Forces Utilise Content Guru’s storm® Emergency Services Platform to Set the Standard in Latest…
How Flowroute Helps Operational Continuity in your Contact Centre
How Flowroute helps ensure operational continuity in your contact centre – The importance of resilience planning…