Why 2024 Is the Year of Compliance


Why 2024 Is the Year of Compliance

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A regulatory lapse can lead to financial, legal, and reputational damage—so it’s no surprise that compliance has always been a top priority for contact center leaders.

Across key industries such as Financial Services, Healthcare, Betting and Gaming, regulations are driving new conversations that impact upon the customer experience.

A central pillar of QA is to support compliance across customer and back office interactions. With agents already over-loaded, and AI offering new opportunities for automation, we’ve decided to assemble a team of experts from different industries to see how they are managing compliance in 2024.

Join Scorebuddy customers from Healthcare, Financial Services and Betting and Gaming to discuss:

– Addressing Compliance Challenges in 2024, what is the role of AI?

– Catering for customer vulnerability and neurodiversity, throughout the Compliance process.

– Hints and Tips on how to Coach agents through Complex Compliance steps.

– And more..

Don’t miss out, book your place now and protect your business in 2024.

To register for this event please visit the following URL: https://www.scorebuddyqa.com/resources/scorebuddy-2024-compliance-webinar →


Date And Time

2024-01-30 @ 04:00 PM to
2024-01-30 @ 05:00 PM


Online event

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