Why 2024 Is the Year of Compliance
A regulatory lapse can lead to financial, legal, and reputational damage—so it’s no surprise that compliance has always been a top priority for contact center leaders.
Across key industries such as Financial Services, Healthcare, Betting and Gaming, regulations are driving new conversations that impact upon the customer experience.
A central pillar of QA is to support compliance across customer and back office interactions. With agents already over-loaded, and AI offering new opportunities for automation, we’ve decided to assemble a team of experts from different industries to see how they are managing compliance in 2024.
Join Scorebuddy customers from Healthcare, Financial Services and Betting and Gaming to discuss:
– Addressing Compliance Challenges in 2024, what is the role of AI?
– Catering for customer vulnerability and neurodiversity, throughout the Compliance process.
– Hints and Tips on how to Coach agents through Complex Compliance steps.
– And more..
Don’t miss out, book your place now and protect your business in 2024.