Mastering Early-Stage Frontline Stickiness
Your brand, your sector and what you’re looking for can make recruiting for the frontline a challenge. That’s on top of the standard recruitment challenges that every organisation faces and the evidence to suggest that people who consider customer service standards to be declining are less likely to opt for a career in customer service.
How do you recruit new colleagues into the industry and retain them through the honeymoon period? During this interactive one-hour online seminar we’re going to explore:
– The contact centre industry brand challenge – what we can do as an industry to attract people to work in the contact centre
– Today’s recruitment issues and employee value proposition – with a specific focus on sectors that find it harder to attract and retain frontline colleagues
– Retaining new frontline colleagues – setting expectations and demonstrating the contact centre is a great place to work
Join CCMA’s CEO, Leigh Hopwood, and Director of Membership and Learning, Kate Law, who’s responsible for bringing relevant training programmes to market through the UK National Contact Centre Academy, and a panel of industry leaders to discuss these issues.
To support the industry further, the CCMA conducts regular original research for download, including the annual Voice of the Contact Centre Consumer research, the Evolution of the Contact Centre tracking the industry’s progress and Good Practice Guides on a variety of topics.