Customer Contact Week
Uniting the UK’s most innovative and forward-thinking customer management professionals
Customer management leaders in the UK stand at a crossroad of necessity and opportunity. With a landscape marked by mounting employment costs, expansive pools of English-speaking workforces nearshore and offshore, and a liberal regulatory approach to implementing AI: the stage is set for a transformative leap into the future.
UK consumers are demanding support that transcends efficiency, requiring us all to deliver an experience that resonates with desires for inclusivity, quality, value and simplicity. There are multiple layers of complexity to navigate with the aforementioned as well as regional and industry specific customer metrics, frameworks and cultural nuances to adhere to.
But with the formidable advantage of regional autonomy, a community hungry for innovation, and some of the leading minds in the continent spearheading the latest and greatest case studies here in the UK, there’s no longer an option to be paralysed by risk of transformative change. It’s time to take advantage of the opportunity and take action.