CCMA – The UK National Contact Centre Awards are the longest established Contact Centre Awards in the UK and this year’s winners were announced at a gala dinner attended by over 700 people that was held at The Brewery in London on 20th May 2015.
contact-centres.com salutes and congratulates the winners and nominees of the industry’s most prestigious awards.
This years winners are:
Contact Centre Manager of the Year– Christine Allenson, Barclays
Contact Centre Manager of the Year(Outsourced) – Danielle McCaffrey, Convergys
Contact Centre Manager – under 100 seats – Brent Boxley, Close Brothers
Contact Centre Manager – under 50 seats – Joanne Silner, Raven Housing Trust
Team Manager of the Year (Outbound) – Danni Parsons-Moore, Barclaycard
Team Manager of the Year (Retention) – Gerard Doran, Sky UK
Team Manager of the Year (Sales) – Helen Grey, Sage
Team Manager of the Year (Service)–Ronell Bienvenu, Lloyds Bank International
Social Media Manager of the Year– Stuart Atkinson, Barclays
Call Centre Support Manager of the Year – John Maguire, British Gas
Customer Relations Manager of the Year – Donna Munro, Direct Line Group
Learning Champion of the Year– Steve Cass, Marketmakers
Customer Experience Champion – Dawn Redman, Hermes Europe
Business Improvements Manager of the Year– Adrian Cobbledick, National Car Parks
Recruitment Manager of the Year– Jasper Gordon, British Gas
Quality Manager of the Year – Ann McCormack, Sky UK
Team of the Year – Home Group
Over the coming months the CCMA will be organising member best practice visits to the award winners contact centres.
Additional Information
Additional InformationFor additional information on the prestigious awards Click here or visit the CCMA Website
