Customer surveys and social media remain the most important gauge of customer perception according to the…
Category: – Industry News
Industry news from the UK contact centre industry
ANTENNA Expands Service to all UK Critical National Infrastructure Providers
ANTENNA expands service to all UK Critical National Infrastructure providers – FourNet’s trusted, secure, cloud platform…
Netcall – Powering Welfare Case Efficiency
Lancashire County Council empowered to better serve its most vulnerable people with Netcall The challenge Lancashire…
Standard Focus Transforms CX with Experience Platform
As a fulfillment BPO, Standard Focus’s primary goal is to eliminate the reasons why its customers…
Next Customer Experience Summit – 14th March 2024 | London
The Next Customer Experience summit is set to be a pivotal event in the customer experience…
Content Guru Announces New DemocratiSed Service Management Tool
Content Guru Announces New DemocratiSed Service Management Tool to Reduce Real-Time Service Creation Friction storm® CONDUCTOR™…
Keep Up With CX Expectations: Meeting the High Bar Set By Retailers
Keep Up With CX Expectations: Meeting the High Bar Set By Retailers – Martin Taylor, Co-Founder…
Avaya Ecosystem Creates Tailored Contact Centre Solution
In the UK’s National Health Service (NHS), skilled staff answering non-emergency 111 calls must also be…
Avaya Helps Enterprises Deliver AI-Powered Innovation
Avaya Helps UK and Ireland Enterprises Deliver AI-Powered Innovation Without Disruption Avaya CEO highlights how Avaya…
Survey Reveals Lack of Consumer Awareness around Vulnerability
New survey reveals lack of consumer awareness around their own vulnerability status • Despite rising costs,…
Top 12 Benefits of AI Virtual Agents in the Contact Centre
Contact centres must always be improving the customer experience. Your customers want to interact on multiple…
Jabra Announces Price Reduction on Jabra Engage 40
Jabra announces price reduction on Jabra Engage 40 for more cost-effective levels of customer satisfaction •…
Mind the Gap – How Gen Z is Disrupting the Workplace in 2024
How to make work, work in 2024 Is this it? Will 2024 be the year we…
Next Customer Experience Summit – 14th March 2024 – London
The Next Customer Experience summit is set to be a pivotal event in the customer experience…
VoiceAbility Ushers in New Era of Digital Communication with Sabio Group
Empowering Voices: VoiceAbility Ushers in New Era of Digital Communication with Sabio Group VoiceAbility, a leading…
eBook: 7 WFM Trends to look out for in 2024
eBook: 7 WFM trends to look out for in 2024 – Free Contact Centre Download from…
The Agent of the Future: Evolving Careers in Contact Centres
Although it’s sometimes portrayed as a thankless slog, there’s no doubt that the job of a…
How Sutton Council Delivers on their Promise of Effortless CX
Building trust through technology: How Sutton Council delivers on their promise of effortless CX Sutton Council…
Using tech for good: Building trust in customer communications
Using tech for good: Building trust in customer communications – Martin Brown, CCO at customer service…