Netflix expands global customer care with Teleopti’s flexible, cloud-based Workforce Management solution Teleopti have announced that…
Category: – Industry News
Industry news from the UK contact centre industry
Jabra launch Evolve 65e – 2nd Generation of Wireless Earbuds
Jabra launches the Evolve 65e – second generation of wireless earbuds with UC-certification for professional sound…
Make the Move – The Benefits of a Cloud Contact Centre Await
It’s time to make the move – the benefits of a cloud contact centre await 5…
AI: Turning the Contact Centre into a Revenue Engine
AI: Turning the Contact Centre into a Revenue Engine – Paul Lasserre, VP, Product Management, Artificial…
Enghouse Sign Britannic as Authorised Partner
Enghouse Interactive Signs Britannic Technologies as Authorised Partner – An alliance focused on delivering omni channel…
How Patient are your Customers? Erlang A may have the answer
Erlang C has been a WFM firm favorite for decades. Now there is an alternative. Rebecca…
TTEC Reports Significant Customer Growth Across Europe
TTEC reports significant customer growth across Europe as demand for digital solutions rapidly increases, and looks…
UK to Blame For Overseas Contact Centre Scams?
Is UK to Blame For Overseas Contact Centre Scams? The UK originally demanded low-cost overseas call…
New Head of Group Contact Centres at Markerstudy
Russell Wilson has been appointed to the new position of Head of Group Contact Centres for…
Foehn Responds to Changing Cloud Contact Centre Market
Foehn rebrand responds to changing demands of the cloud contact centre and unified communications market. For…
Foehn Launch Cloud Contact Centre – VoxivoCX
Foehn’s new cloud contact centre VoxivoCX delivers better value with rapid user adoption and engagement Foehn…
Five Reasons to take a look at Speech Analytics
Five reasons to take a look at Speech Analytics – Andrew Robinson, Ultracomms The use of…
Noble Reports Significant Growth in Cloud Contact Centre
Noble Systems Reports Significant Growth in Global Cloud Contact Centre Deployments at Enterprise Connect 2019 Increase…
Contact Centre Payments – Going Mobile
Contact Centre Payments – Going Mobile. Rob Crutchington at Encoded looks at how the mobile market…
Customers Ready for Channel Shift Only On Their Terms
Customers are ready for channel shift, but only on their own terms, says Aspect Software research…
Jabra Analytics Partnerships for Data-Driven Productivity
Jabra unveils new analytics partnerships for enhanced data-driven productivity Jabra’s ‘Customer-First’ approach enhances corporate efficiency with…
CallMiner Eureka Visualize for Contact Centres
CallMiner Visualise Powered by Tableau® Enriches Speech Analytics Insight with Graphical Impact Explore, discover and visually…
Consumers Love Messaging Hate the Experience
Consumers Love Messaging for Customer Service But Hate its Experience Silo YouGov survey of US and…