Reasons to Enter the UK National Contact Centre Awards

6 Great Reasons to Enter the UK National Contact Centre Awards 1. Raise your profile Due…

Enghouse Interactive Introduces Contact Centre: Enterprise Version 9.1

Enghouse Interactive Introduces Contact Centre: Enterprise Version 9.1 – Addition of the TouchPoint interface further aligns…

PCI DSS 3.2 Set to Expose Compliance Cramming Warns PCI Pal

1st February 2018 marks the deadline for businesses to adopt new industry standard, PCI DSS 3.2,…

Building a Powerful Sense of Team in the Contact Centre

“Building a Powerful Sense of Team” – How an SAS Mindset Can Help Businesses Survive and…

CardEasy wins PCI Excellence Award for Success with Staples

CardEasy wins another ‘PCI Award for Excellence’ for its success with Staples in Europe Syntec has…

Redwood Technologies Group Certified by Cyber Essentials

Redwood Technologies Group, comprising communications technology innovator Redwood Technologies and cloud contact centre provider Content Guru,…

Make homeworking a successful option for your contact centre

8 Ways to make homeworking a successful option for your contact centre – Colin Hay at…

Feenstra Powers Up Customer Experience with storm®

The market leader in home installation technology in the Netherlands, Feenstra N.V., has entered into a…

Storm Helps G4S to Streamline Customer Experience

How storm Helps G4S Netherlands to Streamline Customer Experience Content Guru BV, along with development partner…

Raising the status of outbound dialling in contact centres

Outbound dialling sometimes has a dubious reputation but used properly, is a powerful outreach tool. The…

PCI Pal Urges Contact Centres to Stop Capturing Card Data

PCI Pal urges firms to stop capturing payment card data to limit future risk Data breaches…

Content Guru Welcomes New UK Sales Director

Cloud Contact Centre and Customer Engagement Hub pioneer, Content Guru, welcomes Ed Winfield as its new…

Locus H2O Removes PCI risk from Omni-Channel Contact Centre

Locus H2O Wireless removes PCI risk from omni-channel contact centre A four week integration with TokenEx…

Inner Circle Guide to Cloud-based Contact Centre Solutions

Use of cloud-based contact centre applications doubled since 2015 Cloud call routing, call recording, IVR, outbound…

Why you should enter the UK’s largest contact centre awards

The UK National Contact Centre Awards are the largest and longest established contact centre awards for…

Npower Contact Centre moves to the cloud with 4net

Npower Contact Centre moves to the cloud with 4net, bt and avaya 4net Technologies, a leading…

DTMF Payment Solution For The Contact Centre

DTMF payment solution for the contact centre using Syntec’s CardEasy payment solution Using Syntec’s patented CardEasy…

Listen! This is also Augmented Reality

By Listen! This is also Augmented Reality  – Holger Reisinger – Jabra Overshadowed by all the…

Enghouse Interactive Signs activereach® as an Authorised Partner

Enghouse Interactive Signs activereach® as an Authorised Partner – Reseller brings breadth of experience & expertise…

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