The Wow Factor – Does It Really Matter asks Teleopti

In today’s super-connected world, products are easy to find so how do you stand out from…

MatsSoft Positioned in Gartner Magic Quadrant

MatsSoft Positioned in the Niche Players Quadrant of the Magic Quadrant for High-Productivity Application as a…

Puzzel Launch Chat bot functionality and GDPR readiness

Chat bots are creating new opportunities to expand and improve customer interactions and Puzzel’s latest release…

The Art of Reducing Call Volumes in the Contact Centre

The Art of Reducing Call Volumes in the Contact Centre – Colin Hay at Puzzel believes…

Enghouse CCSP Platform Helps GCI Deliver Omni-channel Contact Centre

Enghouse Interactive’s CCSP Platform Helps GCI Deliver Omni-channel Contact Centre Capability in the Cloud Housing and…

A Military Mindset Can Drive Contact Centre Success

“Collaboration is the Key” – How a Military Mindset Can Drive Communications and Contact Centre Success…

Serco & Content Guru Win at European Technology Awards

Cloud contact centre technology provider Content Guru has been awarded the ‘Vertical Solution of the Year’…

Happy 1st Birthday Puzzel. A time to Reflect

Børge Astrup, CEO of Puzzel looks back over the last year as the company celebrates its…

Introducing Gen Z – “Millennials on Steroids”

Introducing Gen Z – “Millennials on Steroids” – Understanding the Snapchat, Smartphone generation is essential for…

Teleopti Earns Top Score for Overall Vendor Satisfaction

Teleopti earns top score for overall vendor satisfaction in DMG Consulting’s WFM Report for fourth year…

Jabra Engage The Ultimate Headset for Satisfaction & Security

Jabra launches Engage – the business headset engineered for ultimate call satisfaction and security Noise-cancelling microphones,…

Content Guru to Electrify Customer Engagement at Utility Week Live

Content Guru to Electrify Customer Engagement at Utility Week Live From 22nd to 23rd May 2018,…

Jabra Launch Contact Centre Cashbacks Promotion

Jabra launches new Cashbacks promotion – Offers on professional contact centre headsets and speakerphones to provide…

Customer Interaction – 8 Ways to Re-Energise Customer Service

Customer Interaction – Keep it simple: 8 Ways to re-energise customer service Turning customer interactions into…

ContactBabel: The 2018 UK CX Decision-Makers Guide

The 2018 UK CX Decision-Makers Guide is based on hundreds of surveys with UK organisations, and…

10 Tips for Keeping Loyal Customers On Side

Loyal customers are golden but once you’ve found them, how do you keep them? Colin Hay…

IP Integration Appoint Tech Entrepreneur Alastair Mills To Board

IP Integration appoints leading technology entrepreneur, Alastair Mills, to its board and builds senior team for…

Forget Looking…. Listen to What’s in Your Blind Spot

Forget Looking…. Listen to What’s in Your Blind Spot – Holger Reisinger “Seeing is believing” –…

Puzzel Showcase Cloud Contact Centre Solutions at Expo

Puzzel showcases complete portfolio of cloud solutions at Call & Contact Centre Expo 2018 on 21st…

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