Infobip integrates with ServiceNow to improve customer experience Infobip’s market-leading omnichannel communications platform is now available…
Category: – Products
Noetica to Preview Next Generation Contact Centre Technology
Noetica to Preview Next Generation Contact Centre Technology as it Celebrates 25th Anniversary at Call &…
Jabra Introduce AI software to Improve CX in Contact Centres
Jabra introduces unique AI software for improving customer and agent experience in contact centres – Jabra…
Jabra New Generation of Contact Centre Headsets to Engage
Jabra adds a new generation of contact centre headsets to the Engage line – Jabra Engage…
Infobip Integration for HubSpot to Enhance CX
Infobip builds an integration for HubSpot to enhance customer experience in the contact centre Integration helps…
FourNet’s ANTENNA Goes Mobile – Hybrid-working era
FourNet’s ANTENNA goes mobile – Hybrid-working era mobile service supports fast deployment, compliance and mobile devices…
Community Fibre Invest in Amazon Connect Contact Centre
Community Fibre invest in Amazon Connect omnichannel contact centre service with SVL SVL has announced that…
Cyara Resolves Chatbot Failures with Testing Capabilities
Cyara Resolves Common Chatbot Failures with New Testing Capabilities for the contact centre Latest Botium chatbot…
Pindrop & Odigo Partner to Provide Voice Authentication & Fraud Detection Tech
Pindrop and Odigo Partner to Provide Leading Voice Authentication and Fraud Detection Technology to Odigo Customers …
NICE Introduces New Innovations in Digital CX and AI
NICE Introduces Groundbreaking Innovations in Digital CX and AI in CXone Summer 2022 Release for the…
Introducing the New Jabra Engage 55
Introducing the new Jabra Engage 55 Jabra Engage 55 is engineered for people who spend most…
Odigo Joins Pega Partners Programme & Adds New Solution
Odigo Joins Pega Partners Programme and Adds New Solution to Pega Marketplace Odigo, a leading global…
CallMiner Introduce Workforce Intelligence to Elevate Agent Experience
CallMiner Introduces Combined Workforce Intelligence Capabilities to Elevate Contact Centre Agent Experience and Drive Improved Customer…
Jabra Engage 55: The Ultimate Portable Professional Headset
Jabra Engage 55: the portable professional headset, designed for ultimate call security and quality – Ultra-secure…
Cyara Provides Free GDPR Compliance Checker for Chatbots
Cyara provides free GDPR compliance checker for chatbots Free test to identify GDPR compliance for chatbots…
eGain Knowledge Hub Available for Cisco Webex Contact Centre
eGain Knowledge Hub™ Now Available for Cisco Webex Contact Centre Embedded in the Cisco Webex Contact…
Lemon Contact Centre Wins Contract with Hi-Tech Guardian Angel
Teesside-based Lemon Contact Centre has won a contract to support a hi-tech ‘guardian angel’ personal safety…
storm RECORDER Certified By Microsoft Teams For Compliant Recording
storm® RECORDERTM Certified By Microsoft Teams For Compliant Recording – Leading cloud communications and contact centre…