Sytel Cloud Contact Centre Enables Home Working

Sytel is introducing a plan immediately to help contact centres enable their agents to work from…

CXone@home Enables Contact Centre Staff Work From Home

NICE Launches CXone@home to Enable Immediate Contact Centre Transition to Work-From-Home in Response to COVID-19 NICE…

Sensée Create Tech To Deploy Contact Centre Workers At Home

Sensée creates technology ecosystem for businesses to easily deploy contact centre workers at home Homeworking specialist…

Noetica Responsible Contact Centre Outbound Dialling

Noetica Champions Responsible Outbound Dialling in contact centres with European Patent for Live Person Detection in…

IMImobile enable Hyundai Use WhatsApp For Customer Service

IMImobile enables Hyundai to use WhatsApp Business for customer service  Using WhatsApp as a customer service…

Time & Attendance – If it aint broke Please don’t fix it

Time & Attendance – If it aint broke don’t fix it – James Evans, Senior Account…

Talkdesk Enhances Contact Centre Outbound Dialer Suite

Talkdesk enhances Contact Centre Outbound Dialer suite for efficient and compliant customer outreach Talkdesk 20-in-20 continues…

Noetica Launch SABRE – Real Time Skills Routing Engine

Noetica to Launch Dynamic Real-Time Skills & Ability-Based Routing Engine and AI-Powered Voice Analytics Partnership at…

Noetica Integrates Xdroid AI Powered Real-Time

Noetica Integrates Xdroid Artificial Intelligence Powered Real-Time Voice Analytics with its Contact Centre Solutions Drive Quality,…

PCI Pal Launch Digital For Omnichannel Payment Security

PCI Pal® launches PCI Pal Digital for omnichannel payment security Launching on Data Protection Day 2020,…

Cyara CX Assurance Platform Delivers 283% ROI Within 3 Years

Independent Research Firm Shows Cyara CX Assurance Platform Delivers 283 Percent ROI Within Three Years Contact…

NICE Enhance Employee Engagement Manager

NICE Employee Engagement Manager Provides Personalised Scheduling Capabilities Across Digital and Voice Interaction Channels Allowing employees…

NICE inContact and Zendesk Partner On CXone

NICE inContact and Zendesk Partner to Bring CXone to Thousands of Customers Across the Globe Leading…

Aspect Announce General Availability of WFM Solution

Aspect Software Announces General Availability of Aspect Workforce Management Solution Powered by Microsoft Azure Microsoft Corp…

SVL Announce Partnership with Agile Business Process

SVL is pleased to announce a formal partnership with Agile Business Process, a European company who…

Serenova Acquires WFM Tech from Loxysoft

Serenova Acquires Workforce Management Technology from Loxysoft Addition of ProScheduler Strengthens Serenova’s Robust Portfolio of Contact…

Semafone Empowers Payments Within Contact Centres

Semafones Intelligence+ empowers contact centres with actionable payment transaction analytics New offering provides the value of…

Eckoh add Mastercard Pay by App to Secure Payment Portfolio

Eckoh adds Mastercard’s Pay by Bank app to its Secure Payment portfolio. Eckoh, the global provider…

Noble Systems Introduces Noble Gamification 2.0

Noble Systems Introduces Noble Gamification 2.0 – Unified contact centre technology leader adds mobile app and…

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