How the UK Contact Centre Industry is Calling on South Africa

As more and more UK brands are turning to South Africa for offshore CX support, Keith…

Theresa Lawson New Owner of Contact Centre ESP Group

ESP Group, a renowned global contact centre, technology and production partner is pleased to announce the…

ResQ Official Open Refurbished Contact Centre

New life breathed into iconic Hammonds of Hull building at ResQ’s official opening of the refurbished…

The Strategic Benefits of Outsourcing Your Contact Centre and CX

The Strategic Benefits of Outsourcing Your Contact Centre and Customer Experience – Outsource Specialists Vetrica discusses.…

Zoopla Highlights Contact Centre Improvements Thanks to Ventrica

Zoopla Highlights Contact Centre Improvements Thanks to contact centre outsurce specialist Ventrica The numbers of customer…

Serco Secure Lincolnshire County Council Customer Service Contract

Serco have been selected for new contract by Lincolnshire County Council to continue providing customer services,…

Moneypenny’s New Bespoke Service Gives Tailored Support to Get Ahead

Moneypenny’s New Bespoke Service Gives Tailored Support to Get Ahead Leading contact centre outsourced communications provider…

Sigma Connected Contact Centre Pledge Donations to Hospital

Sigma Connected Contact Centre pledge monthly donation to Birmingham Children’s Hospital A business outsourcing specialist has…

8 Proven Success Strategies to Thrive in a Competitive Environment

The contact centre business process outsourcing (BPO) market, as you may know, is poised to grow…

Contact Centre Selects National Foodbank For Charity Partnership

Contact Centre Sigma Connected employees select Trussell Trust national foodbank for charity partnership Business outsourcing specialist…

Contact Centre Outsourcer KURA Expand in South Africa

Contact Centre Outsourcer KURA experts Kura underlined its global ambitions with the launch of a new…

Ventrica appoints Kathleen Roach as Head of Continuous Improvement

Ventrica is delighted to announce the appointment of Kathleen Roach as the new Head of Continuous…

Ascensos Uses Calabrio ONE To Schedule 2,500 Contact Centre Agents

Ascensos Uses Calabrio ONE To Schedule and Empower 2,500 contact centre agents and Save 375 Hours…

Sigma Connected Welcomes West Midlands Mayor as Growth Continues

A Birmingham-based outsourcing contact centre provider Sigma Connected has hosted Mayor of the West Midlands Andy…

So Why Outsource your Contact Centre Operation?

So Why Outsource your Contact Centre Operation? Download the White Paper from Ventrica to see if…

Capita wins £50m Contract with City of London Police

Capita plc have announced it has been awarded a contract by the City of London Police…

Journeycall Awarded Transport for London Framework 

Journeycall, which offers customer service support and smartcard services via its contact centre has recently been…

Comprehensive Report into UK Contact Centre Outsourcing

Comprehensive report into UK contact centre outsourcing released by CCMA, supported by The Knowledge Group The…

Zoopla Announce Outsource Agreement with Ventrica

Zoopla Announce Outsource agreement with Ventrica – Zoopla the property website, have announced that they are…

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