Supercharge your digital strategies in your contact centre and save on interaction costs and improve CX…
Category: – Events
Getting REAL About Real-time Analytics & Agent Guidance
Join industry thought leader and CX expert Martin Hill-Wilson and CallMiner’s Mark Lockyer on 8th December…
Contact Centre Webinar: 5 CX Trends for 2023
As the year comes to an end, it’s time for customer experience professionals worldwide to take…
Contact Centre Webinar: Virtual Agent Engagement
Contact Centre Webinar – Business Systems – Virtual Agent Engagement Forum – Wednesday, 23 November 2022…
Odigo Contact Centre Event: Braving the Storm
Odigo Virtual Contact Centre Event: Braving the storm – 10th November 2022 Exploring the challenges of…
Enghouse Webinar: Microsoft Teams in Contact Centres
Enghouse Interactive webinar to showcase how native Microsoft Teams contact centres transform customer service CX specialists…
Join Fred Sirieix at Opentalk. The CX Event of the Year!
Join Fred Sirieix at Opentalk London – the most innovative CX event of the year! Fresh…
How to Create Impeccable Experiences in your Contact Centre
How to Create Impeccable Experiences in your Contact Centre with Virtual Agents Five9 Event – September…
Webinar: Complaint Handling in your Contact Centre
Webinar: Complaint handling in your contact centre – how to reduce them and improve customer experience…
Record-Breaking Year Ahead For ECCCSA Awards
Record-breaking year for European Contact Centre & Customer Service Awards as more organisations recognise achievements The…
Intelligent Virtual Agents: 3 Ways to Personalise Your CX
Intelligent Virtual Agents: 3 Ways to Personalise Your CX in your contact centre – On Demand…
Is The Misalignment of CX priorities Driving You Round The Bend?
Is the misalignment of CX priorities driving you round the bend? Join IPI for world-class driving…
Talkdesk Webinar: Contact Centre Masterclass
Contact centres today are facing unprecedented levels of turnover, combined with low agent engagement and a…
True vs Fake Cloud: What’s the Difference & Why Does It Matter?
True vs Fake Cloud: What’s the Difference and Why Does It Matter? Learn how to ask…
Staff Wellbeing & Engagement in your Contact Centre
Staff wellbeing and engagement in your contact centre: Why your business success depends on it. MaxContact…
Calabrio Webinar – Speech Analytics – The Power of One
Contact Centre Webinar: Speech Analytics – The Power of One Wednesday May 25 2022 – 12:00-12:45…
NICE Interactions – Frictionless Customer Experiences
NICE Interactions Live 2022 to Showcase Strategies for Mastering Frictionless Customer Experiences and to Host George…
Improve Productivity in your Insurance Contact Centre
How we can improve productivity in your Insurance Contact Centre There is a lot to be…
Don’t Miss Your Chance to Register for Five9 CX Summit
Don’t miss your chance to register for Five9 CX Summit EMEA on Thursday, 12th of May…