How to make your hybrid workforce PCI compliant – empowering contact centre agents to work from…
Category: – Downloads
The Hidden Costs of Contact Centre Licencing
The Hidden Costs of Contact Centre Licencing – Traditional perpetual licence? Flexible subscription-based model? What’s the…
Odigo Download: How to Make the Most of Contact Centre Data
How to make the most of contact centre data – An Odigo practical guide – Free…
The Future of Customer Experience: Invisible & Seamless Personalisation
The Future of Customer Experience: Invisible and Seamless Personalisation – A Frost & Sullivan white paper…
Workforce Wellbeing Recovery Toolkit for the Contact Centre
Workforce Wellbeing Recovery Toolkit for Contact Centres – Practical strategies & resources from Calabrio to turn…
The Impact of the Cost of Living Crisis has on the Contact Centre
CCMA research reveals impact of cost of living crisis on contact centres The cost of living…
European Contact Centre as a Service (CCaaS) Market 2021
Frost & Sullivan Frost Radar: European Contact Centre as a Service (CCaaS) Market, 2021 DOWNLOAD REPORT…
Contact Centre Best Practices: Designing Customer Conversations
According to Gartner, a high percentage of businesses will have abandoned their chatbots and virtual agent…
Prepare Contact Centre Agents for Every Interaction
Prepare contact centre agents for every interaction and make their work experience fulfilling – Download from…
The Ultimate Contact Centre Training Guide – Download NOW
The ultimate contact centre training guide -72% of contact centre agents say they need better training…
What do customers really think about Contact Centres today?
What do customers really think about contact centre services today? The Call Centre Management Association (CCMA),…
The Future of Secure Omni-Channel Payments
The future of secure omni-channel payments in a post-pandemic world Contact Centre Download from CardEasy This…
White Paper Convergence of Customer Engagement Technologies
Sabio Group Unveils New White Paper on the Convergence of Customer Engagement Technologies » Newly released…
Contact Centre Scripting Templates For ‘Difficult Customers’
Contact Centre Scripting Templates to Help Deal with Difficult Customers – an eBook from MaxContact –…
Contact Centre Best Practices in the Era of PCI DSS 4.0
Keep Calm and Simplify: Contact Centre Best Practices in the Era of PCI DSS 4.0 With…
The Inner Circle Guide to Customer Interaction Analytics
The Inner Circle Guide to Customer Interaction Analytics Drive AI-powered interaction analytics and unlock powerful business…
How Contact Centres Transform Customer Experience with AI
Smarter CX: How contact centres are transforming customer experience with AI Effortless CX is the new…
Contact Centre Agent Wellbeing – An Odigo eBook Download
Contact Centre Agent Wellbeing – A free Download eBook from Odigo Contact centre agents are facing…
How to Serve Vulnerable Customers from Contact Centres
How to serve vulnerable customers from contact centres – Download the free eBook from Odigo Contact…