“The 2023-24 UK Customer Experience Decision-Makers’ Guide”, based on surveys with 209 UK organisations and 1,000+…
Category: – Downloads
AI will Impact Customer Service Agents, But Not How We Anticipate
New Calabrio Contact Centre Research: AI will Impact Customer Service Agents, But Not How We Anticipate…
WFM ROI Calculator: Calculate in a Few Steps
WFM ROI Calculator: Calculate in a few steps – Try injixo’s WFM ROI Calculator for Contact…
State of the Contact Centre 2023 – Calabrio Annual Report
State of the Contact Centre 2023 – Calabrio Annual Report about emerging trends, challenges, and expectations…
Why Customer Journey Mapping is Your Contact Centre’s Secret Weapon
Mapping the Customer Journey – Why Customer Journey Mapping is Your Contact Centre’ Secret Weapon Know…
40% of CX Leaders Voted Contact Centre Reporting Top Challenge
40% of CX Leaders voted contact centre reporting as a top challenge in 2023 The latest…
The Ultimate Guide to Contact Centre Forecasting with Excel
The Ultimate Guide to Contact Centre Forecasting with Excel – Download the eBook from injixo Do…
CX that Delivers on your Brand Promise’ – Ventrica White Paper
How to create and execute a customer experience strategy for your brand that delivers real commercial…
Jabra White Paper: The Future of the Contact Centre
Jabra White Paper: The Future of the Contact Centre – Key shifts and trends in the…
Your Contact Centre’s Value Realisation Toolkit
Your Contact Centre’s Value Realisation Toolkit – Tech Transformation: Where to Start? Calabrio’s NEW Value Realisation…
Building Resilience in the Contact Centre – Download from Content Guru
When uncertainty looms, customers begin to think critically about their spending decisions. They weigh up which…
8 Proven Success Strategies to Thrive in a Competitive Environment
The contact centre business process outsourcing (BPO) market, as you may know, is poised to grow…
Transforming Local Gov Customer Service Tech for Digital Age
Transforming Local Government Customer Service Technology for the Digital Age – Free Download from Enghouse Interactive…
The Leader’s Guide to CX – Download the Guide NOW!
The Leader’s Guide to CX – How Legacy Systems Prohibit Great Customer Experience according to new…
Cloud Contact Centre Guide: Moving CX Centre Stage
Customer service expectations are higher than ever, especially as a result of the recent pandemic which…
The Voice of the Contact Centre Consumer 2023
The Voice of the Contact Centre Consumer 2023 – A CCMA research initiative supported by Odigo …
Consumers Returning to Assisted Channels Due to Cost-of-living
Consumers returning to assisted channels as the cost-of-living crisis continues – voice of the Contact Centre…
The Five Steps to Accurate Contact Centre Forecasting
The Five Steps to Accurate Contact Centre Forecasting – Free Download from Injixo Forecasting is complex…