Business Case For Moving Your Contact Centre to the Cloud

How to put together a business case for moving your contact centre to the cloud –…

AutoRestore opts for Sabio OnDemand Solution

AutoRestore opts for Sabio OnDemand hosted solution to power next generation customer contact operations AutoRestore® –…

If Establishes Completely Cloud-Based Contact Centre Using Puzzel

If establishes a completely cloud-based Nordic contact centre using a multi-channel solution from Puzzel If, the…

8×8 Four New Patents for Communications Cloud

8×8, Inc. (NASDAQ:EGHT), the world’s first communications cloud, today announces it has been awarded three new…

Redwood Technologies Secure Place as G-Cloud 9 Supplier

Redwood Technologies Group Secures Place as G-Cloud 9 Supplier The Crown Commercial Service (CCS) has awarded…

Best Practices When Moving Your Contact Centre to the Cloud

4 best practices when moving your contact centre to the cloud – Cloud solutions are an…

The Rise Of The Multi-Skilled Contact Centre Agent

The rise of the multi-skilled agent – Thomas Rødseth at Puzzel (formerly Intelecom), advocates taking a…

Salesforce Cloud Einstein & Amazon Connect Integration

Salesforce Announces Service Cloud Einstein and Amazon Connect Integration Building on the companies’ strategic alliance, AWS…

lastminute.com Select Enghouse Cloud Contact Centre Service

Enghouse Interactive, a leading developer of a comprehensive portfolio of contact centre software and services, have…

Six Practical Steps to Make Web Chat Work For You

Six Practical Steps to Make Web Chat work for you – Thomas Rødseth at Intelecom, shares…

Trust In The Cloud On The Rise in Contact Centres

Trust in the cloud on the rise in the contact centre enviroment according to Stephen Ball…

Content Guru Partners to Deliver Verint Solutions in the Cloud

Content Guru Partners to Deliver Verint Solutions in the Cloud – Cloud Telephony Provider Becomes Global…

Laithwaite’s Wine Invest In New Cloud Contact Centre

Laithwaite’s Wine invest in a new Cloud Contact Centre and Communications solution from Olive Communications Laithwaite’s…

Datametrix Selects Enghouse for Contact Centre as a Service

Datametrix Selects Enghouse Interactive for Contact Centre as a Service – Selection of CCSP cloud contact…

InvestorPlace Deploy Interactive Intelligence Cloud Solution

InvestorPlace Media Deploys Interactive Intelligence Customer Engagement Cloud Solution Broad and intuitive feature-set result in improved…

Content Guru Wins Best Use of Cloud Services Award

Content Guru Wins ‘Best Use of Cloud Services’ Award at UK IT Industry Awards 2016 Content…

The Next Steps for Cloud – Where Do We Go From Here?

The next steps for cloud – where do we go from here? – Stephen Ball Europe…

Content Guru in Magic Quadrant for Contact Centre as a Service

Content Guru Positioned as a Challenger in the 2016 Gartner Magic Quadrant for Contact Centre as…

New Generation of Tech in Contact Centre Infrastructure?

Is it Time for a New Generation of Technology in Contact Centre Infrastructure? Asks Hakan Medin,…

error: Content Protected