Ultracomms was founded over a decade ago as Europe’s first ever cloud-based contact centre solution provider. Today, the company is positioned as one of the UK’s most innovative contact centre solution providers, with services designed to help customers balance the key elements involved in managing a successful contact centre: cost of ownership, cloud infrastructure, customer engagement, customer interaction and compliance.
Balancing these crucial 5C’s helps us deliver measureable benefits to clients, empowering them to reduce the cost and risks associated with running contact centres and freeing them to focus time and resource on their growth and productivity.
How Ultracomms differentiates itself in a competitive marketplace:
• Pioneering product roadmap – the Ultracomms in-house R&D team continually works with clients to deliver new features and services that put both Ultracomms and its users at the forefront of the rapidly evolving contact centre market, as well as helping them comply with industry standards and regulations.
• Customer focus – The company has a dedicated support team which provides real-time monitoring, rapid analysis and service ‘fine tuning’ to clients, helping them to get the best results from their campaigns.
• Flexible and cost-effective pricing –Ultracomms’ utility-based business model gives its clients a flexible, cost-effective way to support their contact centre needs, backed by a no-limit 24/7 customer support service.
• Experience – for over ten years, the Hampshire-based company has provided outbound, inbound and blended contact centre services, typically aimed at mid-range UK organisations, helping them to exploit the cloud’s potential. Although Ultracomms has a strong track record in the financial services sector, it also has established customers in a wide variety of industries.
eg solutions plc is a provider of enterprise workforce optimisation software, specialising in the back office. eg pioneered this new market space and developed the most complete, purpose built workforce optimisation software for back offices – the only solution that manages work, people and end-to-end processes wherever they are undertaken, anywhere in the world.
Over 100,000 users in leading UK and international companies in multiple industry sectors, including financial services, healthcare and utilities use our software.
Using our forecasting, scheduling, real-time work management and operational analytics capabilities we deliver measurable improvements in service, quality, productivity and regulatory compliance. When supported by our implementation and training services we guarantee return on investment in short timescales – 20-40% improvement in operational efficiency while improving the end customer experience and reducing exposure to risk and compliance.
Regardless of who is serving the customer – call centre, back offices, branches or the field – our solutions provide true insight into the full customer service process and promote world-class operational management capability.
The eg operational intelligence software suite is available in the cloud, as a managed service, and on-premise.
Inisoft is a dynamic and forward thinking software provider, specialising in contact centre and college technology.
Our contact centre solutions offer the full Omni-Channel experience, allowing your customers to engage on their channel of choice. SynTelate, is our award winning unified agent desktop, it provides a 360-degree view of the customer, allows easy integration with existing technology, and allows the agent to identify the relevant customer information so they can deliver the best customer experience. We’re endorsed by a number of partners globally to service our clients, in fact, we’re Avaya Predictive Dialler’s agent desktop of choice.
We’re owned by Kura, a contact centre outsourcer based in Glasgow; therefore, our technology is designed specifically with the customer and agent experience in mind. Our customers range from SME to Multinationals and include Verizon, GE Money, and Scotiabank.
Netcall Plc is a leading provider of customer engagement solutions.
Netcall’s dedicated solutions help organisations manage the ever changing demands of their customers and prospects efficiently and cost effectively – resulting in increased profitability and customer satisfaction.
The Company offers a platform with a broad set of innovative packaged solutions for end-to-end customer engagement, incorporating intelligent contact handling, workforce optimisation, business process management and enterprise content management.The solutions can be bought either individually or as a suite, on-premise or in the Cloud.
This modular approach gives customers an affordable entry point to the Liberty platform, from which they can both upgrade and expand, protecting their future investments and potentially reducing their number of suppliers.Netcall’s customer base contains over 750 organisations in both the private and public sectors. These include over 70% of the NHS Acute Health Trusts, over 50% of London Borough Councils, major telecoms operators such as BT and Cable & Wireless and leading organisations including The University of Cambridge, The Forestry Commission, Interflora, Lloyds TSB, Odeon, Interserve, Orange, Prudential, British Sugar, and Thames Water.
Webhelp UK is a customer solutions company, not a call centre
Of course we provide the sort of contact centre facilities you would expect from a major provider. You’ll be reassured to know we’ve got the people, the experience and the technology to deliver at the highest level.
Our starting point is to get to grips with the challenges you face. We’ll work with you to make sure you get exactly what’s right for your business.
A multichannel perspective It’s not all about calls. You’ll know yourself how other channels can influence people’s experience of your products or services.
So have you considered what people are saying about you on social media or how a mobile application could deliver your message? Could you be using the web to deliver customer experience, not just customer information?
We’ve thought about these things too, and we have some innovative solutions we’d like to share with you.
Proven methodologies When you make and take millions of calls each month, you’re bound to find out a thing or two about customer behaviour. The secret, though, is the way you analyse the data. A long time ago we stopped counting calls and started analysing customer behaviour.
This insight lets us get closer to the real issues that your customers face, and to deliver the best experiences for them. However, the main difference is that our way of working ensures we find the right solutions first time.
A partnership approach Our clients see us as their partner, and we agree. This means we’re prepared to share the risk with them on strategic projects. Whether your aim is to cut costs or increase revenues, we can offer you progressive commercial terms that will make the benefits of choosing Webhelp more compelling.
– We care about our people
So we have a comprehensive recruitment process, extensive ongoing training, a clear career path and great working environment. To us, it’s the only way to run a business. Great employees are like great customers – once they’re on board, it make sense to keep them.