Unified Communications

Unified Communications

Jabra Headsets

Jabra Headsets are designed to fit the unique requirements of contact centres that want to meet their customers’ needs, using the latest acoustic and communications technology.

Comfortable, hygienic and easy to use, Jabra headsets feature noise-cancelling technology, wideband sound and plug-and-play capabilities in both Mono and Duo and corded and wireless options to suit all job roles and user requirements.

Whether your contact centre handles inbound or outbound calls, Jabra headsets enable you to:-

– Increase customer satisfaction with quality calls, less noise and better communication

– Handle more calls faster and with greater efficiency – without increasing resources

– Keep agents motivated and satisfied with headsets designed for maximum comfort and usability

When choosing reliable, state-of-the-art headset solutions from Jabra you can be assured that they are backed by an innovative, world-leading hands-free communication company with over 150 years of experience in business communications.

Realise maximum value from your technology investment with Jabra

1st Floor, The Curve, Axis Business Park, Hurricane Way, Langley, Berkshire. SL3 8AG
01784 220172
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4net Technologies Ltd

4net Technologies is at the forefront of technology developments within the telecommunications market, specialising in contact centre technologies, unified communications, video conferencing and managed and cloud services. We operate in all market sectors across the globe and offer a complete communications package from design and implementation, through to after sales customer support and maintenance.

4net are an Avaya Platinum Partner and an Avaya Partner in Customer Excellence. We are also highly accredited with other partner organisations including Microsoft Skype for Business (formerly known as Lync 2013) and Enghouse Interactive.

Over the past 18 months we have won a number of awards in recognition of our dedication to service and project delivery and were chosen to represent the UK in the European Business Awards.

We work with our customers to design and deliver Contact Centres, unified communications, video conferencing and cloud and managed services that address the challenges faced by businesses today.

Contact Centres continue to face challenges of how to increase efficiency and improve customer service whilst keeping costs down and revenue high.

Then combine this with a revolution in the market place that is being driven by three critical shifts:

• New generations of consumers are gaining purchasing power and changing the way customers gather information, make decisions, and communicate.
• Consumers are rapidly adopting new access methods (web self service), different media types (IM, web chat), and new devices (smart phones).
• Customer are less tolerant of poor service, more inclined to leave after a single bad experience, and likely to broadcast their dissatisfaction using social media.

This means that organisations need an end-to-end customer experience approach that helps them leverage existing resources alongside the latest best practices and technologies.

Our knowledge and expertise in the Contact Centre space has allowed us to deliver technology that helps organisations increase efficiency and improve customer service whilst keeping costs down and revenue high.

We will work with your business to investigate the most appropriate technology and applications for your organisation to adopt to help your contact centre improve performance, drive customer interaction, enhance the customer experience and increase agent productivity – delivering competitive advantage but most of all seamlessly and cost effectively integrating them with your existing infrastructure.

4net strives to provide customer services that stand far above our competitors and we do this by putting our customers at the heart of what we do. We measure our success by our customer satisfaction and retention and over the past 10 years we have achieved a 99.96 customer retention rate and a Net Promoter Score of 89%. Avaya voted our customer care programme as the finest in the industry, winning us the Avaya Service Excellence Award in 2012.

3 Scholar Green Road, Cobra Court, Manchester. M32 0TR.
+44 (0) 333 323 0700
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Britannic Technologies

Britannic Technologies is an independent, award-winning systems integrator. VoIP and Contact Centres, Cloud Hosting, Voice and Data Networking, Systems Integration and Application Development are at the heart of the company’s expertise.

With over 30 years’ experience in delivering efficient communication ecosystems across a wide range of sectors including finance, hospitality, housing, insurance, legal and professional services Britannic Technologies is a trusted partner in leveraging communication technology to streamline contact centre operations and boost customer experience.

Britannic partners with industry-leading vendors such as Mitel, Avaya, Microsoft Skype for Business, Red Box Recorders and ComputerTel to deliver state-of-the art technology solutions for your customer service operation. All solutions can be delivered from the cloud, on premise or through a hybrid model.

Additionally, the company’s CTI middleware, SIP exchange platform as well as its Contact Centre Discovery and Customer Experience Consultancy add value over and above the solutions from world-leading vendors.

Britannic’s solutions effectively support you in deliveringomnichannel customer service, first-call resolution, contact centre reporting, agent productivity and operational efficiencies through automation and self-service options.

Trailfinders, Grange Hotels, Markerstudy Group and Family Mosaic Housing are just a few of the customers that have transformed their contact centres with Britannic.

– CNA Best Enterprise Cloud Solution Finalist 2016

– Mitel Contact Centre Partner of the Year 2015

– CNA Best Enterprise Contact Centre 2014

Britannic House, Merrow Business Park, Guilford, Surrey, GU4 7WA
01483 242526
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Content Guru

Content Guru is a multi-award-winning provider of cloud-based communication solutions, delivering services through storm®, Europe’s largest and most versatile Cloud Contact Centre & Communications Integration™ platform.

Hundreds of the world’s largest organisations are powered by storm, in sectors ranging from utilities and travel through to finance and government, and include EDF Energy, Chubb and National Rail Enquiries.

These clients choose the platform for its unparalleled scalability and reliability in handling enormous volumes of multi-channel communications, its flexibility in consistently delivering best-in-class services anywhere, anyhow and at any time, and its scope for truly global deployments.

storm supports hundreds of applications, including:

– Multi-channel Cloud Contact Centre & Unified Communications (email, voice, SMS, IM, web and social media from a single platform)
– Communications Integration (converging data and communications, and enabling disparate systems to interoperate)
– Propensity modelling (interpreting data sources to deliver mass-personalised messaging and unprecedented customer engagement)

Radius Court, Eastern Road, Bracknell, Berkshire. RG12 2UP.
+[44] (0)1344 852 350
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CorptelUK

Corpteluk has been delivering high quality products and services to companies for more than 20 years. We have rapidly grown to become one of the most reputable distributors in the market, offering a wide range of more than 3000 telecommunications products from leading brands, and an unrivalled level of high quality customer service to all our customers across the UK, Europe and worldwide.

With a single phone call, our team can supply you with items from our catalogue of more than 3000 products ranging from headsets, to telephones for domestic, business, care and hotel environments, audio and video conferencing equipment, call recording services, environmental and public telephony, door entry systems, unified communications, and even a huge range of network and installation equipment – including everything from the cables, cabinets and enclosures, to routers, switches, and even the tools required to fit them.

Jabra, Sennheiser, Plantronics and agent are just a few of the market-leading brands who choose Corptel as a distributor. Regardless of the size of your business, our dedicated team of helpful and friendly experts are ready to supply you with impartial advice and expertise across all aspects of your telecommunications needs.

Every product is protected by a manufacturer warranty, with optional extensions available at reasonable rates, and can be delivered next day if your order is placed with us by 5:30pm. Our team can also offer to buy back your old, disused, and broken telephone headsets, and will provide you with a credit to offset against the cost of buying brand new equipment from us.

All products and their availability are constantly updated and available to buy through our website, but we would always recommend picking up the phone to one of our experts who will answer your call in seconds, and provide you with impartial, friendly, unpressured advice on whatever you need, and let you know our latest offers.

4/6 Commonwealth Close, Leigh Business Park, Leigh, Greater Manchester. WN7 3BD
01942 262526
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Inisoft

Inisoft is a dynamic and forward thinking software provider, specialising in contact centre and college technology.

Our contact centre solutions offer the full Omni-Channel experience, allowing your customers to engage on their channel of choice.  SynTelate, is our award winning unified agent desktop, it provides a 360-degree view of the customer, allows easy integration with existing technology, and allows the agent to identify the relevant customer information so they can deliver the best customer experience.  We’re endorsed by a number of partners globally to service our clients, in fact, we’re Avaya Predictive Dialler’s agent desktop of choice.

We’re owned by Kura, a contact centre outsourcer based in Glasgow; therefore, our technology is designed specifically with the customer and agent experience in mind.  Our customers range from SME to Multinationals and include Verizon, GE Money, and Scotiabank.

Inisoft Ltd, 2 Swan Street, Glasgow, Scotland, UK, G4 0AX
0141 272 1105
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Netcall plc

Netcall Plc is a leading provider of customer engagement solutions.

Netcall’s dedicated solutions help organisations manage the ever changing demands of their customers and prospects efficiently and cost effectively – resulting in increased profitability and customer satisfaction.

The Company offers a platform with a broad set of innovative packaged solutions for end-to-end customer engagement, incorporating intelligent contact handling, workforce optimisation, business process management and enterprise content management.The solutions can be bought either individually or as a suite, on-premise or in the Cloud.

This modular approach gives customers an affordable entry point to the Liberty platform, from which they can both upgrade and expand, protecting their future investments and potentially reducing their number of suppliers.Netcall’s customer base contains over 750 organisations in both the private and public sectors. These include over 70% of the NHS Acute Health Trusts, over 50% of London Borough Councils, major telecoms operators such as BT and Cable & Wireless and leading organisations including The University of Cambridge, The Forestry Commission, Interflora, Lloyds TSB, Odeon, Interserve, Orange, Prudential, British Sugar, and Thames Water.

Hamilton House, 111 Marlowes, Hemel Hempstead, Hertfordshire, HP1 1BB
0330 333 6100
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Noble Systems

Noble Systems is a global leader in customer contact technology solutions, providing innovative products since 1989. Every day, millions of customer contacts are made by agents at 4,000+ client installations worldwide using the award-winning Noble platform for inbound, outbound and blended communications.The scalable, integrated Noble Solution includes advanced ACD, predictive dialling, unified contact processing and multichannel communication systems.Noble’s superior functionality gives clients the ability to design sophisticated campaigns, leverage real-time decision making tools, manage workforce, improve agent activity, increase agent retention, achieve regulatory compliance and maximise overall campaign performance and results.

The award-winning Noble Solution delivers a suite of innovative tools and advanced technologies to manage the dynamic requirements of blended, inbound and outbound communication programs. Noble utilises the latest hardware, database and telephony technologies to offer a fully open, highly customisable and scalable platform.

Combining flexible features with a variety of ‘building block’ options, Noble provides powerful, stable, industrial-strength solutions with open architectures that offer clients a long-term investment pathway for growth.

At Noble Systems, we succeed through our clients’ success. Our unified contact centre solutions can help you increase agent productivity and reduce operational costs, so you can achieve new levels of performance and revenue.

11, Commerce Way, Westinghouse Road, Manchester. M17 1HW
+ (0) 161 772 7100
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Sabio

Sabio is a specialist systems integrator focused on delivering exceptional customer contact strategies, applications and solutions.

With the skills, knowledge, experience and creative thinking of our people, we can enable you to overcome your greatest customer contact challenges.

Sabio, Avaya’s Partner of the Year for 2014, is a customer contact technology specialist focused on delivering exceptional customer service strategies and solutions, partnering with leading organisations such as Avaya, Nuance and Verint. Sabio offers business consulting, systems integration and managed services working with many major organisations across the UK including Argos, Brewin Dolphin, Business Stream, Eurostar, Leeds City Council, Office Depot, Thames Water, Unibet, Yorkshire Building Society and multi-award winning Lebara Mobile.

Enterprise House, 1-2 Hatfields, London. SE1 9PG
+44(0) 20 7633 3900
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SJS Solutions Ltd

Optymyse from SJS Solutions ltd delivers the perfect blend of metrics, messaging and branding via engaging templates proven to influence contact centre agent behaviour and reduce attrition.

Unlike traditional wallboard products Optymyse delivers the perfect mix of information in a dynamic and engaging format guaranteed to influence agent behaviour, and empower contact centre agents to deliver positive experiences on every call.

With over 20 professionally designed templates and the ability to quickly modify templates via powerful software developed specifically for contact centres.

Whatever you place on your TV screens will represent you, your contact centre and your brand so getting it right is pretty important.

188 Liscard Road, Wallasey. CH44 5TN
+44 (0)203 642 1842
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