Technology

Technology

Ultracomms

Ultracomms was founded over a decade ago as Europe’s first ever cloud-based contact centre solution provider. Today, the company is positioned as one of the UK’s most innovative contact centre solution providers, with services designed to help customers balance the key elements involved in managing a successful contact centre: cost of ownership, cloud infrastructure, customer engagement, customer interaction and compliance.

Balancing these crucial 5C’s helps us deliver measureable benefits to clients, empowering them to reduce the cost and risks associated with running contact centres and freeing them to focus time and resource on their growth and productivity.

How Ultracomms differentiates itself in a competitive marketplace:

• Pioneering product roadmap – the Ultracomms in-house R&D team continually works with clients to deliver new features and services that put both Ultracomms and its users at the forefront of the rapidly evolving contact centre market, as well as helping them comply with industry standards and regulations.

• Customer focus – The company has a dedicated support team which provides real-time monitoring, rapid analysis and service ‘fine tuning’ to clients, helping them to get the best results from their campaigns.

• Flexible and cost-effective pricing –Ultracomms’ utility-based business model gives its clients a flexible, cost-effective way to support their contact centre needs, backed by a no-limit 24/7 customer support service.

• Experience – for over ten years, the Hampshire-based company has provided outbound, inbound and blended contact centre services, typically aimed at mid-range UK organisations, helping them to exploit the cloud’s potential. Although Ultracomms has a strong track record in the financial services sector, it also has established customers in a wide variety of industries.

The Granary, Cams Hall Estate, Fareham , Hampshire. PO16 8UT
+44 (0) 207 965 0207
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Britannic Technologies

Britannic Technologies is an independent, award-winning systems integrator. VoIP and Contact Centres, Cloud Hosting, Voice and Data Networking, Systems Integration and Application Development are at the heart of the company’s expertise.

With over 30 years’ experience in delivering efficient communication ecosystems across a wide range of sectors including finance, hospitality, housing, insurance, legal and professional services Britannic Technologies is a trusted partner in leveraging communication technology to streamline contact centre operations and boost customer experience.

Britannic partners with industry-leading vendors such as Mitel, Avaya, Microsoft Skype for Business, Red Box Recorders and ComputerTel to deliver state-of-the art technology solutions for your customer service operation. All solutions can be delivered from the cloud, on premise or through a hybrid model.

Additionally, the company’s CTI middleware, SIP exchange platform as well as its Contact Centre Discovery and Customer Experience Consultancy add value over and above the solutions from world-leading vendors.

Britannic’s solutions effectively support you in deliveringomnichannel customer service, first-call resolution, contact centre reporting, agent productivity and operational efficiencies through automation and self-service options.

Trailfinders, Grange Hotels, Markerstudy Group and Family Mosaic Housing are just a few of the customers that have transformed their contact centres with Britannic.

– CNA Best Enterprise Cloud Solution Finalist 2016

– Mitel Contact Centre Partner of the Year 2015

– CNA Best Enterprise Contact Centre 2014

Britannic House, Merrow Business Park, Guilford, Surrey, GU4 7WA
01483 242526
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Content Guru

Content Guru is a multi-award-winning provider of cloud-based communication solutions, delivering services through storm®, Europe’s largest and most versatile Cloud Contact Centre & Communications Integration™ platform.

Hundreds of the world’s largest organisations are powered by storm, in sectors ranging from utilities and travel through to finance and government, and include EDF Energy, Chubb and National Rail Enquiries.

These clients choose the platform for its unparalleled scalability and reliability in handling enormous volumes of multi-channel communications, its flexibility in consistently delivering best-in-class services anywhere, anyhow and at any time, and its scope for truly global deployments.

storm supports hundreds of applications, including:

– Multi-channel Cloud Contact Centre & Unified Communications (email, voice, SMS, IM, web and social media from a single platform)
– Communications Integration (converging data and communications, and enabling disparate systems to interoperate)
– Propensity modelling (interpreting data sources to deliver mass-personalised messaging and unprecedented customer engagement)

Radius Court, Eastern Road, Bracknell, Berkshire. RG12 2UP.
+[44] (0)1344 852 350
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CorptelUK

Corpteluk has been delivering high quality products and services to companies for more than 20 years. We have rapidly grown to become one of the most reputable distributors in the market, offering a wide range of more than 3000 telecommunications products from leading brands, and an unrivalled level of high quality customer service to all our customers across the UK, Europe and worldwide.

With a single phone call, our team can supply you with items from our catalogue of more than 3000 products ranging from headsets, to telephones for domestic, business, care and hotel environments, audio and video conferencing equipment, call recording services, environmental and public telephony, door entry systems, unified communications, and even a huge range of network and installation equipment – including everything from the cables, cabinets and enclosures, to routers, switches, and even the tools required to fit them.

Jabra, Sennheiser, Plantronics and agent are just a few of the market-leading brands who choose Corptel as a distributor. Regardless of the size of your business, our dedicated team of helpful and friendly experts are ready to supply you with impartial advice and expertise across all aspects of your telecommunications needs.

Every product is protected by a manufacturer warranty, with optional extensions available at reasonable rates, and can be delivered next day if your order is placed with us by 5:30pm. Our team can also offer to buy back your old, disused, and broken telephone headsets, and will provide you with a credit to offset against the cost of buying brand new equipment from us.

All products and their availability are constantly updated and available to buy through our website, but we would always recommend picking up the phone to one of our experts who will answer your call in seconds, and provide you with impartial, friendly, unpressured advice on whatever you need, and let you know our latest offers.

4/6 Commonwealth Close, Leigh Business Park, Leigh, Greater Manchester. WN7 3BD
01942 262526
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Eptica

Eptica is a global provider of multichannel and multilingual customer interaction software, covering the email, web, social media, web chat and agent channels. The Eptica Customer Engagement suite includes Web Self-service, Social Customer Service, Email Management, Chat, Fax-Letter- SMS and Knowledge Management for Customer Service.

Available on premise or as a Software as a Service (SaaS) solution, the Eptica Customer Engagement suite enables organisations to improve engagement with customers, increase efficiency and drive sales by delivering fast, consistent and personalised responses to their queries, through their channel of choice.

The Eptica customer engagement platform is designed around a central knowledge base, powerful workflow and Eptica Linguistic Services. Eptica’s dynamic and self-learning knowledge base handles customer interaction management in a personalised, centralised and consistent manner. Eptica’s workflow supports the processing and management of all inbound and outbound customer requests and interactions that take place across multiple channels. Eptica’s advanced linguistic capabilities enable organisations to quickly understand the tone, sentiment and context of digital interactions and automatically deliver personalised service.

Eptica’s software is used by leading brands across the world to manage incoming customer interactions and provide fast, accurate and efficient service that scale to meet increasing demand, across all text-based digital channels.

Today, more than 400 organisations across all industries and in 15 countries rely on the power of Eptica’s platform. They include AXA, Dixons Carphone, Domestic & General, AirAsia, Hastings Direct, L’Occitane, TUI, Debenhams, Capita and Ageas Insurance Solutions. Eptica’s continuing innovation and strong performance has resulted in the company’s inclusion in Gartner Magic Quadrants for the last five years.

Eptica is based in the UK, US, France and Singapore and operates worldwide through its network of partners. For more information please visit our website or the browse the Eptica Customer Experience Blog (http://www.eptica.com/blog) for the latest views on social customer service, email management, self-service, ecommerce, chat, mobile and more.

200 Brook Drive Reading, Berkshire. UK. RG2 6UB
+ 44 (0)118 949 7072
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Inisoft

Inisoft is a dynamic and forward thinking software provider, specialising in contact centre and college technology.

Our contact centre solutions offer the full Omni-Channel experience, allowing your customers to engage on their channel of choice.  SynTelate, is our award winning unified agent desktop, it provides a 360-degree view of the customer, allows easy integration with existing technology, and allows the agent to identify the relevant customer information so they can deliver the best customer experience.  We’re endorsed by a number of partners globally to service our clients, in fact, we’re Avaya Predictive Dialler’s agent desktop of choice.

We’re owned by Kura, a contact centre outsourcer based in Glasgow; therefore, our technology is designed specifically with the customer and agent experience in mind.  Our customers range from SME to Multinationals and include Verizon, GE Money, and Scotiabank.

Inisoft Ltd, 2 Swan Street, Glasgow, Scotland, UK, G4 0AX
0141 272 1105
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syntec.logo.2014.1

Hosted & network-level contact centre management solutions

Syntec (formerly Syntec Telecom) provides a fully-integrated suite of telephony and software solutions designed to enable efficient management of all aspects of your call centre and contact centre activities.

Products include the full range of telephony services as well as contact centre management systems, PCI DSS solutions and marketing analytics capabilities.

SyntecTelecom – network level innovation

We are an Ofcom-regulated network switch operator handling over 80 million calls a year so you can be confident that your calls are in safe hands.

We can handle your call traffic via our digital interconnects (PSTN) as well as Voice over IP (VoIP) and SIP, with our additional network-level services giving you fully integrated Syntec control.

AgentCall – cloud contact centre management

AgentCall co-ordinates contact centre agents, remote and home workers with live and historic reporting and a web-based management interface.

No new hardware or CAPEX is required.

AgentCall works with your existing phones and systems to manage & distribute calls, webchat, e-mail & SMS, with other Syntec hosted services including: Intelligent Call Control; Call Queuing, Queue Management & Automated Call Distribution (IVR); Call Diversion & Disaster Recovery; CallRecord; and outbound diallers.

CardEasy ‘keypad payment by phone’ PCI DSS solutions

CardEasy de-scopes your call centre and home workers from PCI DSS audit requirements. Sensitive card information is hidden from agents & call recordings, and the agent remains in conversation with the customer throughout, with the payment authorisation advised to the agent in real time.

A customer self-service Autopay (IVR ) version is also available for out of hours payments or where no agent is required .

ResponseTrack – call tracking & analytics to measure your marketing

ResponseTrack uses dynamic phone number replacement on your website to identify the website searches, keywords & visitors generating your telephone enquiries & sales, for analysis of your online marketing spend/ ROI, with real-time reports and ScreenView caller information display and websession sharing between agent and customer.

Other marketing response options include after-call Customer Surveys and the full range of Geographic & Non-geographic numbers (01/02 & 03, 0800, 0844/0871 etc.) to track & report advertising results. Revenue- sharing is available where applicable.

For additional Information on Click on the Website Link

18 The Avenue, London. W13 8PH
+44 020 7741 8000
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