Welsh Contact Centre Forum

Welsh Contact Centre Forum

The Welsh Contact Centre Forum offers innovation and support for the contact centres located throughout Wales. Through the Welsh Contact Centre Forum you can participate in a dynamic business community where youcan share ideas, identify new opportunities and generate leads for your business. Join now!

The Welsh contact centre market is very vibrant – there’s currently over 200 contact centres in Wales with more than 30,000 employees, and growth predictions varying between 20 – 30% cumulatively over the next three years. This growth is predicted to come from both Inward Investment and industry growth closer to home.

In addition to providing the strategic direction for contact centres in Wales, we also offer our members the following services:

– Four key forum seminars a year
– Help desk facilities
– Free research and market intelligence
– Networking opportunities
– Members website
– Members discounts on our flagship event: Annual Welsh Contact Centre Awards



13 Bradenham Place, Penarth. CF64 2AG
02920 709800
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  • Welsh Contact Centre Forum

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Welsh Contact Centre Forum

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