Intelecom is a leading provider of cloud contact management technology. With over 15 years’ experience, Intelecom was one of the first to develop a cloud based contact centre. Highly flexible and scalable Intelecom’s contact centre solutions can be adapted to accommodate from one to several thousand concurrent agents using any device, in any location and integrates with multiple applications seamlessly.
Intelecom’s objective is to help our customers achieve greater operational efficiency through their contact centre processes, as well as to provide them with the latest functionality so they can deliver an excellent customer experience.
Today Intelecom provides contact centre services to over 2000 organisations in over 20 countries. High profile UK customers include Capita, Dun & Bradstreet, Figleaves.com, Domino Pizza and Ombudsman.
About Intelecom Connect
Connect from Intelecom is a complete, multichannel cloud contact centre solution. Its rich functionality is available in modular form which means you can specify the tools that are right for your business at any given time safe in the knowledge that you only pay for what you use.
This ability to build bespoke contact centre solutions is unique to Intelecom Connect, flexible and highly scalable Connect is future proof technology that will continue to meet your business demands.
Connect is one of the few contact centre solutions that is completely multichannel. Connect agents can respond to phone, email, Chat, Social Media and SMS enquiries all within the one application.
Connect has a powerful administration portal known as Control which provides access to critical real-time information, detailed reporting and the ability to make changes live in the contact centre.
Why choose Intelecom Connect?
Independent: Connect will work in any location independent of hardware, software, platform or device
Multichannel: Connect manages phone, email, SMS, Chat and Social Media
Flexibility: Connect can integrate to any third party application with ease
Scalability: Instant access to capacity on demand
Cost Efficiency: Pay-as you-use and no capital investment, maintenance or upgrade cost
Security and Stability: 15 years’ providing resilient and stable service delivery
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