Spark Response – Contact Centre Services
Spark Response works with brands, retailers and eCommerce operators to drive excellence in customer experience. We’ve been providing award winning outsourced contact centre services since 1999, and in that time we’ve worked with some of the UK’s most recognisable retail businesses.
There’s two things that make us unique. Firstly, our approach to people and employee engagement has led to our inbound contact centre team developing an average employee tenure of almost 10 years. Secondly, our close, personal relationships with our clients, and often going the extra mile has seen our clients stay with us for over 13 years.
Our inbound contact centre provides true omni-channel contact handling , and specialises in the retail market. We’re a bespoke provider, and can cater for small to large daily contact volumes with a variety of operating models from a shared desk (bureau) facility through to dedicated teams.
Spark Response – Order Fulfilment Services
Brands and retailers appoint Spark Response as their order fulfilment provider to help grow their business. We remove the fixed costs associated with warehousing and fulfilment, we give our clients the flexibility and scale they require to expand, and we have the systems and software required to provide a first class fulfilment experience for their retail or trade customers.
We’ve worked with some of the largest retailers in the UK, whilst we also work with many entrepreneurial and rapidly growing brands and eCommerce operators, to provide eCommerce fulfilment and retail logistics.
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