Virtuatel can show you how the use of automated, real-time multichannel surveys will increase customer satisfaction, retention and staff accountability in just a few months.
Virtuatel can show you how the use of automated, real-time multichannel surveys will increase customer satisfaction, retention and staff accountability in just a few months. Conducting many millions of surveys for clients with contact centres and field staff in Europe and the USA, we are capturing the Voice Of The Customer (our trademark) across our cloud or on-premise based telephone, online, SMS and social media channels – automatically.
Our powerful reporting portal compiles results across all channels in a single place and gives all levels of your organisation access to clear, undertandable performance analytics showing them how and where to drive improvements. Backed by our Insight team, our survey results are joined to your other key drivers in order to get a complete 360 degree view of your performance, including;
Insight and KPI alignment/Customer Insight Services
Survey channel usage methodology
Customer journey management
Employee Satisfaction analysis
Cross-channel scores comparisons (Customer score patterns across each contact channel)
Customer Effort review Net Promoter
Route cause analysis
Speech & text analytics
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