Eptica is a global provider of multichannel and multilingual customer interaction software, covering the email, web, social media, web chat and agent channels. The Eptica Customer Engagement suite includes Web Self-service, Social Customer Service, Email Management, Chat, Fax-Letter- SMS and Knowledge Management for Customer Service.
Available on premise or as a Software as a Service (SaaS) solution, the Eptica Customer Engagement suite enables organisations to improve engagement with customers, increase efficiency and drive sales by delivering fast, consistent and personalised responses to their queries, through their channel of choice.
The Eptica customer engagement platform is designed around a central knowledge base, powerful workflow and Eptica Linguistic Services. Eptica’s dynamic and self-learning knowledge base handles customer interaction management in a personalised, centralised and consistent manner. Eptica’s workflow supports the processing and management of all inbound and outbound customer requests and interactions that take place across multiple channels. Eptica’s advanced linguistic capabilities enable organisations to quickly understand the tone, sentiment and context of digital interactions and automatically deliver personalised service.
Eptica’s software is used by leading brands across the world to manage incoming customer interactions and provide fast, accurate and efficient service that scale to meet increasing demand, across all text-based digital channels.
Today, more than 400 organisations across all industries and in 15 countries rely on the power of Eptica’s platform. They include AXA, Dixons Carphone, Domestic & General, AirAsia, Hastings Direct, L’Occitane, TUI, Debenhams, Capita and Ageas Insurance Solutions. Eptica’s continuing innovation and strong performance has resulted in the company’s inclusion in Gartner Magic Quadrants for the last five years.
Eptica is based in the UK, US, France and Singapore and operates worldwide through its network of partners. For more information please visit our website or the browse the Eptica Customer Experience Blog (http://www.eptica.com/blog) for the latest views on social customer service, email management, self-service, ecommerce, chat, mobile and more.
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