Keeping up with Regulation: Ready to Report Tenant Satisfaction Measures?
Keeping up with regulation: Are you ready to report against the Tenant Satisfaction Measures Standard this summer? Originally…
Keeping up with regulation: Are you ready to report against the Tenant Satisfaction Measures Standard this summer? Originally…
Three Tips to Combat Employee Burnout in the Contact Centre Life in the contact centre moves fast. This…
Record-breaking year for CCMA’s UK National Contact Centre Awards 2024 as Finalists are announced Finalists of the UK…
Since late 2022, AI (artificial intelligence) has been all over the news. Every technology vendor has jumped on…
Contact Centre Case Study – DDC Outsourcing Solutions on how WFM Solution from injixo is the perfect fit…
With more than 40,000 calls per month, long hold times, overwhelmed contact centre agents, and frustrated customers, the…
Customer service standards slipping as UK consumers turn their back on AI chatbots in the contact centre New…
Contact centre technical debt can be a major burden, impacting efficiency, customer satisfaction, and overall costs. But it…
The Customer Experience Foundation (CXFO) appoints seasoned BPO lead and “Tech Trailblazer,” Paula Kennedy Garcia, as Chair for…
Say hello to AI-powered automation and connected workflows in the contact centre and beyond to bring efficiency gains…
The Customer Experience Foundation (CXFO) appoints seasoned BPO lead and “Tech Trailblazer,” Paula Kennedy Garcia, as Chair for…
New Twilio Study Points To Lack of Customer Data as Major Obstacle to Reaping AI Rewards – 45%…